Operations Coordinator

Healthy Planet; Burlington; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Work environment

Medical benefits

Employee discounts

Growth opportunities

Education & development

Inclusive culture

Wellness discounts

Job summary

Healthy Planet is seeking an Operations Coordinator to ensure accurate invoicing, provide administrative support, and coordinate across departments to keep operations running smoothly. The role focuses on financial documentation, store logistics, and collaboration with leadership, warehouse teams, and head office.

You will help maintain process accuracy, support meetings and events, and contribute to a positive customer and team experience within a wellness-focused retail environment.

Qualifications

• 2+ years in retail administration, invoicing, or warehouse operations preferred.
• Proficient with Microsoft Office and retail inventory systems.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize and multitask in a fast-paced environment.

Responsibilities

• Respond promptly to inquiries via phone, in person, or email and direct as needed.
• Prepare correspondence, reports, presentations, forms, and internal docs.
• Support planning and execution of storewide meetings and projects.
• Coordinate store orders and deliveries with vendors and other Healthy Planet stores.
• Monitor order-related communications and respond professionally.
• Maintain warehouse cleanliness, safety, and organization standards.
• Assist with loss prevention activities as required.

Skills

Retail administration

Invoicing

Warehouse operations

Microsoft Office

Communication

Tools

Retail inventory systems

Job description

Behind Every Great Store is a Great Coordinator.

At Healthy Planet, our Operations Coordinators are vital to ensuring seamless operations through expert management of invoicing, administrative support, and coordination across departments. This role blends precision, organization, and communication skills to maintain accuracy in financial documentation, support store logistics, and contribute to overall operational excellence.

You’ll collaborate closely with store leadership, warehouse teams, and head office departments to optimize processes that keep the business running smoothly, helping deliver an exceptional customer and team experience.

The typical hiring range for this position is $18.50 to $20. Final compensation will be determined based on the selected candidate’s experience, skill set, internal equity, and organizational needs. This posting is for an existing vacancy.

Key Responsibilities

Administrative & Operational Support

• Respond promptly to telephone, in-person, and electronic inquiries or direct appropriately
• Prepare correspondence, reports, presentations, forms, and internal documentation
• Support planning and execution of storewide and departmental meetings, projects, and events
• Liaise with vendors and other Healthy Planet stores to track orders and deliveries
• Monitor store order-related communications and respond professionally
• Maintain warehouse cleanliness, safety, and organization standards
• Assist with operational and Loss Prevention activities as required

Invoicing & Inventory Coordination

• Manage store invoicing processes with accuracy and timeliness
• Investigate and resolve open purchase orders pending for 7+ days
• Track missing invoices older than 21 days and elevate as needed
• Coordinate store credits and communicate with Head Office Credit Department
• Maintain precise DIST001 warehouse transfer and inventory documentation
• Support inventory control on sales floor and warehouse
• Assist in receiving and shipment verification by comparing invoices to deliveries

Training & Compliance

• Completion of required Lessonly training modules
• Ongoing participation in workshops and brand education sessions to stay current on wellness trends and company initiatives
• Demonstrated commitment to attendance, punctuality, team collaboration, and reliability

Other Duties

• Perform additional tasks and responsibilities as assigned.

Qualifications and Skill Requirements

• 2+ years’ experience in retail administration, invoicing, or warehouse operations preferred
• Proficient with Microsoft Office (Excel, Word, Outlook) and retail inventory systems
• Strong attention to detail and organizational skills
• Excellent verbal and written communication abilities
• Ability to prioritize and multitask effectively in a fast-paced environment
• Self-motivated and capable of working independently as well as collaboratively
• Physically able to lift up to 40 lbs and remain active on your feet when needed
• Dependable, punctual, and a team player with a commitment to accuracy

You’ll Thrive Here If You Are…

• Detail-oriented with a passion for process improvement and operational accuracy
• Proactive and solutions-focused when tackling administrative challenges
• Friendly and professional when interacting with multiple teams and stakeholders
• Eager to learn and grow in a wellness-focused and team-oriented environment
• Dedicated to helping maintain the smooth functioning of a dynamic retail operation

What We Offer:

• An amazing work environment where collaboration, creativity, and fun are at the heart of everything we do
• Comprehensive medical benefits and a flexible spending account for full-time permanent employees—because we care about your health and well-being
• Exclusive employee discounts on our products—treat yourself while you help others find what they love
• Exciting internal growth opportunities to help you develop your skills, advance your career, and grow within the company
• Career-focused continuing education and development opportunities
• A supportive and inclusive company culture that celebrates individuality, fosters teamwork, and values your contributions
• GoodLife Fitness corporate membership discounts

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it’s like to be part of the Healthy Planet family by clicking the link below:

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled