Customer Checkout Champion

Healthy Planet; Toronto; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

Discounts on products

Career growth opportunities

Continuing education support

Wellness and company culture programs

Corporate membership discounts

Job summary

Healthy Planet in Toronto, Ontario is seeking a Customer Checkout Champion to be the first and last contact for customers, delivering friendly service and guiding them through promotions at the point of sale. The role emphasizes authentic connection, accurate cash handling, and teamwork in a busy wellness-focused environment.

As a vital part of the store team, you will thrive on helping customers have meaningful visits, support events, and maintain an inviting cash area as part of our

Qualifications

• Retail or customer-facing experience is preferred (0-1 years).
• Comfortable using point-of-sale systems and technology.
• Strong verbal communication and interpersonal skills.
• Ability to multitask in a fast-paced setting and stay organized.

Responsibilities

• Greet customers warmly at entry and exit, delivering friendly service.
• Operate the POS system efficiently and process purchases and returns.
• Assist with promotions, loyalty programs, and store navigation.
• Maintain a clean, organized front-end; support merchandising and displays.

Skills

POS systems

Communication

Multitask

Detail-oriented

Education

High school diploma or equivalent

Job description

More Than Transactions—You Make Every Visit Meaningful.

At Healthy Planet, our checkout experience is more than just the final step—it’s the lasting impression.

As a Customer Checkout Champion at Healthy Planet, you are the heartbeat of our store experience. You’ll be the first and last point of contact for customers, playing a crucial role in shaping their journey from the moment they walk into the moment they leave. This is more than just a cashier role—it's about building genuine connections, creating uplifting energy, and making every interaction meaningful. We’re looking for a passionate, friendly, and service-oriented individual who thrives in a fast-paced retail environment and is excited to make a difference in every customer’s visit.

The typical hiring range for this position is $18 to $18.50. Final compensation will be determined based on the selected candidate’s experience, skill set, internal equity, and organizational needs. This posting is for an existing vacancy.

Key Responsibilities:

Customer Interaction & Experience

• Greet every customer warmly and authentically as they enter and exit the store
• Provide exceptional service at the point of sale and throughout the store visit
• Guide customers through current promotions, loyalty programs, and in-store navigation
• Answer inquiries with professionalism and product awareness

Transaction Management

• Operate the POS system efficiently and accurately
• Handle purchases, returns, exchanges, and customer concerns with grace and clarity
• Follow proper procedures for cash handling and store policies

Store Presentation & Support

• Maintain a clean, organized, and well-stocked front-end environment
• Support visual merchandising and promotional displays in the cash area
• Restock impulse and grab-and-go products regularly
• Work closely with team members and managers to ensure a seamless and unified store experience
• Support store events, wellness demos, and customer education initiatives as needed
• Contribute positively to the team culture by offering ideas, energy, and support

Training & Compliance

• Completion of required Lessonly training modules
• Ongoing participation in workshops and brand education sessions to stay current on wellness trends and company initiatives
• Help drive in-store wellness events, product demos, and customer workshops.
• Demonstrated commitment to attendance, punctuality, team collaboration, and reliability

Other Duties

• Perform additional tasks and responsibilities as assigned.

Qualifications:

• 0-1 years of experience in a retail or customer-facing environment
• High school diploma or equivalent
• Comfortable using point-of-sale systems and technology
• Strong verbal communication and interpersonal skills
• High attention to detail and accuracy in handling transactions
• Ability to multitask in a fast-paced setting
• Available for flexible shifts, including evenings, weekends, and holidays
• Able to lift up to 50 lbs and remain on your feet for extended periods

You’ll Thrive Here If You Are:

• Passionate about customer care and believe small interactions can make a big difference
• Energetic, friendly, and approachable—even on your busiest days
• Organized and able to juggle multiple tasks while keeping a smile
• Naturally curious, eager to learn, and open to feedback
• A true team player who uplifts others and contributes to a positive workplace culture

What We Offer:

• An amazing work environment where collaboration, creativity, and fun are at the heart of everything we do
• Comprehensive medical benefits and a flexible spending account for full-time permanent employees—because we care about your health and well-being
• Exclusive employee discounts on our products—treat yourself while you help others find what they love
• Exciting internal growth opportunities to help you develop your skills, advance your career, and grow within the company
• Career-focused continuing education and development opportunities
• A supportive and inclusive company culture that celebrates individuality, fosters teamwork, and values your contributions
• GoodLife Fitness corporate membership discounts

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it’s like to be part of the Healthy Planet family by clicking the link below:

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled