Health & Wellness Educator

Healthy Planet; Ottawa; On-site; CAD 25,000 - 27,000; Full time

Benefits offered by this job

Amazing work environment

Medical benefits

Employee discounts

Internal growth opportunities

Career-focused education and training

Inclusive culture

GoodLife Fitness corporate membership

Job summary

Healthy Planet in Ottawa invites a Health & Wellness Educator to blend brand advocacy with expert product recommendations. You will engage customers, share wellness knowledge, and drive sales while upholding store standards and brand values.

The role emphasizes delivering an exceptional customer experience, facilitating loyalty programs, and contributing to visual merchandising to boost store performance.

Qualifications

• 1–2 years of experience in retail, sales, or customer-facing roles.
• Strong passion for health, wellness, and the products we offer.
• Excellent communication, interpersonal, and customer service skills.
• Ability to understand and apply sales techniques in line with Healthy Planet’s mission.
• Knowledge of customer behavior, market dynamics, and retail sales strategies.
• Solid organizing and merchandising skills.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Engage customers in conversations to find products that fit their wellness goals.
• Represent the Healthy Planet brand and its mission in every interaction.
• Provide educational product knowledge and wellness guidance to customers.

Skills

Customer engagement

Sales skills

Communication

Wellness knowledge

Team collaboration

Adaptability

Tools

POS system

Lessonly training

Job description

Ditch the Boring. Do Work That Fuels You.

At Healthy Planet, we’re not just here to sell products—we’re here to change lives. We're building a movement rooted in wellness, education, and real human connection.

If you thrive on good energy, crave purpose in your work, and believe that health is more than just a trend—it’s a lifestyle—then you belong here.

As a Health & Wellness Educatorat Healthy Planet, you are the perfect blend of brand advocate and sales expert. You’ll embody the values of our company, bringing passion, knowledge, and energy to every customer interaction. Your primary goal is to create an exceptional experience for every customer by providing expert product recommendations while driving sales and achieving store goals. You will use your understanding of customer needs, product knowledge, and strategic approach to sales to ensure customers feel empowered, informed, and excited about their wellness journey.

Disclaimer: The typical hiring range for this position is $18.50 to $19.50. Final compensation will be determined based on the selected candidate’s experience, skill set, internal equity, and organizational needs. This posting is for an existing vacancy.

Key Responsibilities

Customer Engagement & Brand Advocacy

• Greet customers warmly and create a welcoming atmosphere.
• Engage customers in meaningful conversations, helping them discover products that align with their wellness goals.
• Represent the Healthy Planet brand, maintaining its values and mission in every interaction.
• Provide educational product knowledge and wellness guidance to customers.

Sales & Strategic Support

• Use your sales expertise to meet and exceed daily, weekly, and monthly sales targets.
• Create strategic approaches to upselling and cross-selling, while remaining focused on customers’ needs.
• Drive promotions and loyalty programs to boost sales and customer retention.
• Contribute to visual merchandising and store displays to optimize product placement and increase sales.

Team Collaboration & Store Operations

• Accurately process customer purchases using the POS system in a timely and friendly manner.
• Perform regular inventory checks and report findings to store management.
• Maintain a clean, organized, and inviting store environment in line with Healthy Planet’s standards.
• Follow all company policies and operational procedures to ensure a safe and compliant store environment.
• Collaborate with team members to ensure a cohesive and dynamic in-store experience.
• Participate in team meetings, contributing ideas and strategies for increasing customer engagement and sales.

Training & Compliance

• Completion of required Lessonly training modules
• Ongoing participation in workshops and brand education sessions to stay current on wellness trends and company initiatives
• Help drive in-store wellness events, product demos, and customer workshops.
• Demonstrated commitment to attendance, punctuality, team collaboration, and reliability

Other Duties

• Perform additional tasks and responsibilities as assigned.

Qualifications & requirements

• 1-2 years of experience in retail, sales, or customer-facing roles.
• Strong passion for health, wellness, and the products we offer.
• Excellent communication, interpersonal, and customer service skills.
• Ability to understand and apply sales techniques in a way that aligns with Healthy Planet’s mission.
• Knowledge of customer behavior, market dynamics, retail sales strategies, and product offerings.
• Solid organizing and merchandising skills.
• Ability to multitask while staying attentive to customers and flexible to the needs of the business.
• Ability to thrive in a fast-paced, team-oriented environment and work independently with minimal supervision.
• Education or certifications in wellness, health, or nutrition is a plus.
• Physical ability to perform essential duties, including standing for extended periods, moving, reaching, lifting, crouching, and climbing ladders.
• Enthusiastic, friendly, and energetic, with a genuine desire to provide outstanding service.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Previous team lead or supervisory retail experience is an asset.

You’ll Thrive Here If You Are

• Passionate about wellness and eager to share your knowledge with others.
• A natural communicator who enjoys engaging with customers and creating memorable experiences.
• Goal-oriented and motivated by hitting sales targets while maintaining a customer-first approach.
• Enthusiastic about being part of a team that celebrates individuality, collaboration, and growth.
• Excited about learning and growing in a fast-paced retail environment, with opportunities for personal and professional development.

What We Offer:

• An amazing work environment where collaboration, creativity, and fun are at the heart of everything we do
• Comprehensive medical benefits and a flexible spending account for full-time permanent employees—because we care about your health and well-being
• Exclusive employee discounts on our products—treat yourself while you help others find what they love
• Exciting internal growth opportunities to help you develop your skills, advance your career, and grow within the company
• Career-focused continuing education and development opportunities
• A supportive and inclusive company culture that celebrates individuality, fosters teamwork, and values your contributions
• GoodLife Fitness corporate membership discounts

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it’s like to be part of the Healthy Planet family by clicking the link below:

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled