Assistant Manager

Healthy Planet; Kitchener; On-site; CAD 33,000 - 34,000; Full time

Benefits offered by this job

Awesome work environment

Medical Benefits

Internal growth opportunities

Job summary

Healthy Planet is seeking an Assistant Manager to support senior leadership and oversee daily store operations in Waterloo. You will manage staff, scheduling, training, customer satisfaction, and inventory while aligning with company policies.

The role is a stepping stone to a senior management position within the Healthy Planet family. Responsibilities include recruiting and developing staff, directing store associates, achieving sales targets, and maintaining merchandising standards.

Qualifications

• Proven experience as a retail assistant manager or similar position
• Experience in health food store industry or related roles
• The ability to work under pressure and handle challenging situations
• Strong knowledge of retail and wholesale sales principles and techniques
• Ability to supervise and train employees, including scheduling work
• Excellent teamwork and employee-building skills
• Able to build lasting relationships with departments, partners and customers
• Leadership and organizational skills
• Strong interpersonal and communication skills
• Adaptable to fast-paced environments
• Motivate and energize staff on every shift
• Service-based mindset to act in the store's best interest
• Understanding labour and daily operations in Food and Grocery/Health Food
• Proven leadership and staff management abilities
• Superior interpersonal skills
• Strong verbal and written communication skills
• Merchandising standards knowledge
• Efficient time management and planning
• Flexibility to work evenings, days and weekends
• Commitment to exceptional customer service

Responsibilities

• Assist store manager with recruitment, training and development
• Provide guidance to all store associates as required
• Support the Store Manager in achieving sales goals and promotions
• Ensure store standards and policy compliance
• Create weekly staff schedules to meet business needs
• Maintain visual standards to enhance the customer experience
• Assist in merchandising strategies
• Handle customer complaints and resolve conflicts
• Manage inventory levels, replenishment and loss prevention
• Conduct regular inventory audits and records
• Monitor and manage inventory via Just In Time system
• Build relationships with customers and vendors
• Prepare bank deposits as needed
• Provide backup to cashiers and handle payments
• Create and analyze retail data via reports
• Attend coaching/evaluations with store manager
• Ensure compliance with company policies

Skills

Staff scheduling

Leadership

Customer service

Conflict resolution

Retail operations

Inventory management

Visual merchandising

Tools

POS system

Job description

The Assistant Manager is responsible for assisting the senior management team with various tasks in addition to overseeing the daily operations of the store. These daily operations include but are not limited to: staff scheduling, supervising and managing employees, ensuring customer satisfaction, resolving conflict, maintaining the store as well as ensuring that all policies, programs and regulations are complied with. This role is designed to prepare the successful candidate to take on a senior manager role with the Healthy Planet family.

Job Duties

• Assist store manager with employee recruitment, training and development
• Provide direction, guidance and instruction to all store associates as required
• Support the Store Manager in achieving sales goals and implementing promotional strategies.
• Ensure store is maintained and consistently upheld to established standards with compliance with the company policies and procedures.
• Assist Store Manager to create weekly staff schedules that adequately meet business needs.
• Maintain visual standards to enhance the customer shopping experience.
• Assist in planning and executing merchandising strategies.
• Handle customer complaints as they arise and resolve conflict
• Assist in managing inventory levels, stock replenishment, and loss prevention.
• Conduct regular inventory audits and maintain accurate records.
• Monitor and manage inventory - ordering, receiving and distributing via ‘Just In Time’ system
• Build strong relationships with customers and vendors to ensure all requirements are met
• Prepare bank deposits; may be required to conduct the bank deposit as assigned.
• Provide backup assistance to cashiers; handling cash, making change, conducting debit/credit payments, etc.
• Create and analyze retail data via reports
• Attend regular coaching / evaluations with the store manager to ensure the training program remains on track.
• Ensure compliance with company policies and procedures.
• Oversee daily store operations, including opening and closing procedures.
• Other duties as required and assigned by the store manager.

Requirements

Proven experience as a retail assistant manager or similar position

Experience in Health Food Store and/or experience as an assistant manager, nutritionist, naturopath, sports nutrition or expert in health food industry

The ability to work under pressure and handle challenging situations

Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques

Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments

Excellent teamwork and employee building skills

Able to build and maintain lasting relationships with corporate departments, key business partners, and customers

Leadership and organizational skills

Strong interpersonal and communication skills

Ability to adapt in fast paced environments

motivate and energize staff on every shift

to have drive and a service based mindset to make decisions in the best interest of store

understand labour, day to day running of the Food and Grocery as well as Health Food industry

proven leadership and staff management abilities;

superior interpersonal skills;

strong verbal and written communication skills;

thorough understanding of and ability to execute merchandising standards;

efficient time management abilities;

effective organization and planning skills;

Flexibility to work evenings, days and weekend shifts

commitment to providing exceptional customer service.

What We Offer

• Awesome work environment and company culture
• Medical Benefits and flex spending account for Full-time employees
• Internal opportunities for growth

The typical hiring range for this position is $24 to $24.50. Final compensation will be determined based on the selected candidate’s experience, skill set, internal equity, and organizational needs. This posting is for an existing vacancy.

Life at Healthy Planet

At Healthy Planet, we believe that our biggest strength lies in fostering a work environment where our employees feel at home and can be their true selves. We operate as a family, supporting each other to thrive both personally and professionally. Our culture is built on mutual respect, collaboration, and a shared passion for making a positive impact on the world.

Discover more about what it’s like to be part of the Healthy Planet family by clicking the link below:

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled