Operations Consultant - Full Time

Sephora; Pickering; On-site; CAD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking an Operations Consultant to enhance client service and maintain stockroom organization. This full-time role involves providing exceptional service, training cashiers, and ensuring compliance with merchandising concepts. The ideal candidate will thrive in a fast-paced retail environment, possess strong organizational and communication skills, and be flexible with availability. Join a dynamic team where your contributions will directly impact customer satisfaction and store efficiency. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you!

Qualifications

• 1-2 years of retail/client service experience, preferably in a stockroom.
• Good computer and organizational skills, able to multi-task effectively.

Responsibilities

• Provide friendly and knowledgeable service to clients during store hours.
• Assist in maintaining stockroom organization and merchandising standards.

Skills

Client Service

Organizational Skills

Time Management

Problem Solving

Communication Skills

Education

High School Graduate or Equivalent

Tools

Point-Of-Sale (POS)

MPOS

Job description

Job ID: 265130

Store Name/Number: ON-Shops at Pickering City Centre (1674)

Address: 1355 Kingston Road Unit 124, Pickering, ON L1V 1B8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA's merchandising concepts.
• Participate in programs to reduce shortage/loss.

Merchandising and Operations

• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s) or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross-trained in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.