Operations Associate III: Securities Ops & Service Excellence

RBC; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Total rewards program

Flexible work options

Career development opportunities

Job summary

RBC in Toronto is seeking a detail‑oriented operations analyst to support DRS transactions and physical securities, ensuring service quality and efficient processing for Canadian Wealth Management and Capital Markets. You will address escalated questions, apply procedures, and help drive risk reduction and workflow improvements.

Responsibilities include data review, cross‑department liaison, and contributing to testing and implementations, while training peers and handling other duties as

Qualifications

• Strong PC skills including Excel, Word, and PowerPoint.
• Excellent written and verbal communication.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide accurate analysis and processing for exception-based, complex, and/or highly specialized processes within a specific Operations department.
• Review, verify, and record data into technology supporting department processes and follow department procedures.
• Liaise with other RBC units and external participants to address escalated questions and resolve issues.
• Suggest process changes and participate in testing and implementation of new systems and processes.
• Train and act as a resource for other Operations team members.
• Perform other duties as assigned

Job description

RBC in Toronto is seeking a detail‑oriented operations analyst to support DRS transactions and physical securities, ensuring service quality and efficient processing for Canadian Wealth Management and Capital Markets. You will address escalated questions, apply procedures, and help drive risk reduction and workflow improvements.

Responsibilities include data review, cross‑department liaison, and contributing to testing and implementations, while training peers and handling other duties as