Operations Associate III

RBC; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Total rewards program

Flexible work options

Career development opportunities

Job summary

RBC in Toronto is seeking a detail‑oriented operations analyst to support DRS transactions and physical securities, ensuring service quality and efficient processing for Canadian Wealth Management and Capital Markets. You will address escalated questions, apply procedures, and help drive risk reduction and workflow improvements.

Responsibilities include data review, cross‑department liaison, and contributing to testing and implementations, while training peers and handling other duties as

Qualifications

• Strong PC skills including Excel, Word, and PowerPoint.
• Excellent written and verbal communication.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide accurate analysis and processing for exception-based, complex, and/or highly specialized processes within a specific Operations department.
• Review, verify, and record data into technology supporting department processes and follow department procedures.
• Liaise with other RBC units and external participants to address escalated questions and resolve issues.
• Suggest process changes and participate in testing and implementation of new systems and processes.
• Train and act as a resource for other Operations team members.
• Perform other duties as assigned

Job description

What is the opportunity?

The primary purpose for this position is to support activities for DRS transactions and physical securities, to ensure service quality and facilitate problem resolution effectively and efficiently. Work efforts are focused against services levels and processing/workflow efficiency in support of Canadian Wealth Management (CWM) and Capital Markets (CM) business lines.

Job Description

What is the opportunity?

The primary purpose for this position is to support activities for DRS transactions and physical securities, to ensure service quality and facilitate problem resolution effectively and efficiently. Work efforts are focused against services levels and processing/workflow efficiency in support of Canadian Wealth Management (CWM) and Capital Markets (CM) business lines.

Incumbent will address escalated questions independently seeking assistance from Team Lead, Supervisor or Manager as appropriate following established department procedure.

Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.

All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.

What will you do?

• Provide accurate analysis and processing for exception-based, complex, and/or highly specialized processes within specific Operation’s Department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for specific role.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customer, or industry participants. Address escalated questions independently, seeking assistance from Team Leader, Supervisor or Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
• Provide accurate analysis and processing support for manual, exception-based complex, and /or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data and technology support department processes.
• Train and act as a resource for other Operation’s team members.
• Perform other duties and responsibilities as assigned

What do you need to succeed?

Must haves:

• Strong PC skills including proficiency with Excel, Word, PowerPoint.

Nice-to-have:

• Physical/ DRS security knowledge
• Canadian Securities Course
• Strong analytical skills: ability to proactively identify issues and suggest solutions.
• Organized and detail oriented.
• Strong communication skills—verbal, written.
• Strong interpersonal skills.
• Able to operate effectively in a fast paced, high-risk environment.
• Strong client service focus.

What’s In It For You

We Thrive on to challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commission, and stock where applicable
• Leaders who support your development though coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Critical Thinking, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-19

Application Deadline: 2026-09-02

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above