Branch Operations Assistant

RBC Dominion Securities; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Total Rewards program

Bonuses and flexible benefits

Career development and coaching

Job summary

RBC Dominion Securities, Canada's leading full-service investment and wealth management firm, is seeking a Branch Operations Assistant in downtown Toronto to deliver superior service and provide administrative support to clients and employees.

You will handle communications, process funds and account documentation, and assist the Branch Operations Manager to keep daily operations running smoothly.

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication in English.
• Strong Microsoft Office skills.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out answers and solutions.

Responsibilities

• Provides first line of support and problem resolution for selected products and services.
• Manage incoming communications from clients, Advisors and partners.
• Provide attentive and accurate service to clients and respond to needs.
• Complete administrative tasks to support Management: stationery orders, boardroom scheduling, branch operations support.
• Process funds and account opening/maintenance documentation to support Advisor teams.

Skills

Attention to detail

English communication

Time management

Independent work

Problem solving

Tools

Microsoft Office

Job description

What is the opportunity?RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.

Job DescriptionWhat is the opportunity?RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management. The RBC Dominion Securities BCE23 branch located in downtown Toronto is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?Provides first line of support and problem resolution for selected products and services. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

• Help manage incoming communications from clients, Advisors and other internal and external partners.
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• Strong Microsoft Office skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job SkillsCustomer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

AddressBAY WELLINGTON TOWER, 181 BAY ST:TORONTO

CityToronto

CountryCanada

Work hours/week37.5

Employment TypeFull time

PlatformWEALTH MANAGEMENT

Job TypeRegular

Pay TypeSalaried

Posted Date2026-08-11

Application Deadline2026-08-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay RangeThe expected pay range for this position is:

$40,000.00 - $55,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com