Branch Operations Manager

RBC Dominion Securities; Toronto; On-site; CAD 67,000 - 110,000; Full time

Job summary

RBC Dominion Securities in Toronto is seeking a Branch Operations Manager to serve as the operational backbone of the branch, delivering strategic and administrative leadership to the Branch Management Team and Advisor teams. You will oversee daily branch operations, compliance, HR administration, client account processing, controls, and technology support.

You will translate the Branch Director's vision into day-to-day excellence, supervise staff, manage regulatory requirements, and ensure

Qualifications

• CIRE certification is required.
• Experience in the securities/banking industry.
• Strong written and verbal communication in English.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Manage administrative operations and internal control requirements of the branch, approvals, tech support, and account openings.
• Review compliance-related matters to ensure regulatory and internal control standards are met.
• Oversee technology access, setup, troubleshooting, and adoption across the branch.
• Coordinate with internal RBC teams to resolve issues and streamline processes.
• Translate the Branch Director's strategic goals into day-to-day operational excellence.
• Oversee HR administration including payroll, onboarding, vacations, recruitment, and performance management.

Skills

English communication

Multi-tasking

Attention to detail

Experience in securities/banking

Education

Canadian Investment Regulatory Exam (CIRE) certification

Job description

What is the opportunity?

The RBC Dominion Securities is seeking a Branch Operations Manager. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. The role ensures daily branch operational and regulatory compliance while overseeing HR administration, client account processing, internal controls execution, technology support, and cross-functional coordination while maintaining separation of duties and audit-ready documentation standards.

Job Description

The RBC Dominion Securities is seeking a Branch Operations Manager. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch Management Team and Advisor teams. The role ensures daily branch operational and regulatory compliance while overseeing HR administration, client account processing, internal controls execution, technology support, and cross-functional coordination while maintaining separation of duties and audit-ready documentation standards.

What will you do?

• Manage administrative operations and internal control requirements of the branch - Approval of incoming and outgoing daily transactions, technology support, documentation verification and account openings approvals, etc.
• Review of Compliance related matters - ensure all regulatory requirements and internal controls are consistently met.
• Manage technology – Oversee system access, setup, troubleshooting, and technology adoption across the branch.
• Liaise across internal departments – Coordinate with internal RBC teams to resolve issues and streamline processes.
• Execute the Branch Director's vision – Translate strategic goals into day-to-day operational excellence
• HR administration - Oversee payroll, new employee onboarding, vacation/absence management, recruitment, Coaching, Registrations (CIRO, Insurance, PC USA), employee recognition, performance management, etc.
• Recruit, lead and develop staff – assist in the recruitment and training of new branch support staff and coordinate ongoing professional development for existing team members.
• Cultivate an environment that supports employee engagement and strong cross-functional collaboration

What do you need to succeed?

Must-have

• Canadian Investment Regulatory Exam (CIRE) certification
• Prior experience in the securities/banking industry
• Ability to work efficiently and multi-task in a fast-paced environment
• Meticulous attention to detail with excellent time management
• Strong written and verbal communication skills in English
• Professional demeanor that fosters a positive working environment
• Self-directed problem-solving ability; comfortable working independently

Nice-to-have

• Knowledge of RBC Dominion Securities systems and procedures
• Prior experience in the securities/banking industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program which includes competitive compensation and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to build close relationships with clients

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Additional Job Details

Address: 170 BLOOR ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-25

Application Deadline: 2026-08-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.