Business Manager, Director - COO Group

RBC; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

RBC in Toronto seeks a Director-level Business Manager to lead Capital Markets Operations' digital transformation and product development initiatives. You will shape roadmaps, governance, and KPI frameworks while partnering with senior leaders to deliver client-focused solutions and measurable ROI.

This strategic role emphasizes data-driven decision making, stakeholder collaboration across technology and operations, and robust financial governance to sustain competitive advantage in a fast-paced

Qualifications

• 12+ years in capital markets operations, business management, or consulting with proven transformation delivery.
• Strong financial acumen with ability to build business cases, manage budgets, and show impact.
• Excellent stakeholder management and cross-functional leadership across senior levels.

Responsibilities

• Lead development and execution of digital transformation roadmaps aligned to Capital Markets objectives.
• Establish prioritization frameworks to optimize trade-offs and resource use.
• Partner with product teams to define requirements and deliver solutions driving efficiency.
• Manage cross-functional stakeholder relationships to align priorities and resolve challenges.
• Define and own OKR framework with KPIs cascading from enterprise to team level.
• Set governance cadences and executive reporting with narrative insights and actions.
• Foster data-driven decisions via advanced analytics and real-time dashboards.
• Own P&L accountability for transformation portfolio and ROI tracking.
• Develop business cases and financial models for investments with governance.
• Identify and mitigate operational and technology risks within initiatives.
• Lead vendor evaluation, selection and relationship management.
• Oversee process improvements to boost efficiency and client outcomes.
• Lead change management to adopt new digital tools and ways of working.
• Monitor industry trends and opportunities for competitive differentiation.
• Own communications strategy and stakeholder updates.
• Create a collaborative culture focused on innovation and excellence.

Skills

Capital markets ops

Stakeholder management

Strategic leadership

Financial acumen

Data analytics

Job description

What is the opportunity?

Capital Markets Operations is seeking a Business Manager, Director, to join the Global Head of Digital Transformation and Product Development. This is a strategic leadership role focused on driving operational excellence, digital innovation, and product development initiatives across our Capital Markets business. You will partner with senior leadership to streamline processes, enable technology adoption, and deliver solutions that enhance client experience and competitive advantage. This role offers the opportunity to shape the future of our operations while working at the intersection of business strategy, technology, and product development.

Job Description

What will you do?

• Lead the development and execution of digital transformation roadmaps and strategic initiatives aligned with Capital Markets business objectives
• Establish and maintain prioritization frameworks to evaluate trade-offs across parallel initiatives, ensuring optimal business impact and resource efficiency
• Partner with product development teams to define requirements, prioritize initiatives, and ensure successful delivery of solutions that drive operational efficiency
• Manage cross-functional stakeholder relationships across business units, technology, and operations to align priorities and resolve complex challenges
• Define and own the team's OKR (Objectives and Key Results) framework, establishing clear, measurable goals across quarterly and annual horizons. Develop KPI hierarchies that cascade from enterprise objectives through team-level and initiative-level metrics, ensuring alignment and accountability at all levels
• Establish governance reporting cadences and formats for Digital Transformation & Product Development performance, including monthly leadership scorecards, quarterly business reviews, and executive-level reporting packages. Translate complex performance data into executive-ready insights with clear narrative, trends analysis, and recommended actions
• Champion data-driven decision making through development of advanced analytics capabilities, KPI frameworks, and real-time operational dashboards that provide actionable insights to leadership
• Own P&L accountability for transformation portfolio, including capital allocation, resource planning, and comprehensive value realization tracking
• Develop and manage business cases and financial models to support investment decisions and demonstrate ROI on transformation initiatives, ensuring rigorous financial governance throughout the initiative lifecycle
• Identify, assess, and mitigate operational and technology risks across transformation initiatives, ensuring appropriate controls and business continuity measures are embedded in all solutions
• Lead vendor evaluation, selection, and relationship management processes for technology and service providers, ensuring optimal value delivery and risk mitigation
• Oversee process improvement and optimization efforts, identifying opportunities to enhance efficiency, reduce costs, and improve client outcomes
• Lead change management efforts to drive adoption of new digital tools, platforms, and ways of working across the organization
• Monitor industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and competitive differentiation
• Own communications strategy and delivery, including narrative development, briefings and progress updates, messaging frameworks, and tailored communications cadences across stakeholder audiences
• Foster a team culture that reinforces collaboration, innovation, and operational excellence
• Lead planning and execution of team engagement initiatives, town halls, and cross-functional forums that strengthen relationships across Digital Transformation and CM COO

What do you need to succeed?

Must-have

• 12+ years of experience in capital markets operations, business management, or management consulting with demonstrated success driving transformation initiatives
• Strong financial acumen with proven ability to develop business cases, manage budgets, and demonstrate financial impact
• Excellent stakeholder management and cross-functional leadership skills with ability to influence and collaborate across all organizational levels
• Deep understanding of capital markets operations, processes, and client needs within investment banking, trading, or related divisions
• Advanced proficiency in data analysis and project management tools, with ability to synthesize complex information and communicate insights effectively

Nice-to-have

• Experience with digital transformation programs, technology implementation, or process automation in financial services
• Knowledge of emerging technologies such as cloud computing, AI/ML, or automation platforms and their application to capital markets operations
• Familiarity with Agile or other modern project management methodologies
• CFA, CPA, or other relevant professional certification

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

CAPITAL MARKETS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-09-23

Application Deadline

2026-11-01

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.