Associate Director - Lead Application Support Specialist, GED Support

RBC; Toronto; On-site; CAD 95,000 - 120,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Career development

Job summary

RBC in Toronto is seeking an Application Support Engineer for Quantitative Investment Services to own the reliability and performance of mission-critical trading platforms. You will drive operational excellence, influence system design, mentor team members, and grow expertise in SRE practices.

You will lead incident response and change management, automate workflows, and champion scalable, observable infrastructure while collaborating with development, infrastructure, and L3 support teams.

Qualifications

• 5–10 years of production support experience in financial services or high-availability environments.
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues.
• Hands-on experience supporting applications running on LINUX or WINDOWS OS in containers (Kubernetes).
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals.
• Working knowledge of microservices architectures and RESTful APIs.
• Experience with enterprise monitoring and observability tools (Dynatrace, Catchpoint, Kibana, Splunk, Grafana, ITRS).
• Deep familiarity with incident and change management frameworks (ITIL or similar).
• Comfortable participating in rotating 7×24 on-call support

Responsibilities

• Own the reliability of production systems, monitoring and resolving issues across servers and infrastructure.
• Lead incident response and change management with cross-functional coordination.
• Drive operational excellence by promoting SRE practices and automating workflows.
• Provide technical leadership, collaborating with multiple teams and mentoring engineers.
• Manage and optimize application job scheduling for deployments during projects.
• Influence system architecture with insights on scalability and user experience.
• Utilize AI tools to automate day-to-day problem solving and tooling.

Skills

Production support

SQL

Linux/Windows

Kubernetes

Cloud

REST APIs

Monitoring

ITIL

On-call

Tools

Dynatrace

Catchpoint

Kibana

Splunk

Grafana

ITRS

Kubernetes

Job description

Job Description

What is the opportunity?

As a Application Support Engineer for our Quantitative Investment Services, you’ll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role—you’ll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you’re ready to make a strategic impact in a collaborative, growth-focused environment, we’d love to meet you.

What Will You Do?

• Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
• Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
• Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
• Vibe the toil by utilizing tolls such as github copilot, claude and other AI tools to automate and build solutions to day to day problems.

What Do You Need to Succeed?

Must Have

• 5-10 years of production support experience, ideally in financial services, trading, or other high-availability environments
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues
• Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes)
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
• Working knowledge of microservices architectures and RESTful APIs
• Experience with enterprise monitoring and observability tools : Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, splunk
• Deep familiarity with incident and change management frameworks (ITIL or similar)
• Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup)

Nice-to-Have:

• Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
• Background in asset management or CMDB processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business and geographies

#LI-POST

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-30

Application Deadline:

2026-10-31

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.