Operations Analyst II: Process Excellence & SLA Focus

The Toronto-Dominion Bank (Canada); Mississauga; On-site; CAD 60,000 - 84,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) in Mississauga, Ontario, is seeking a skilled professional to manage complex transactions, document process exceptions, and coordinate with partners on initiatives. The role focuses on delivering accurate analysis, supporting multiple channels, and maintaining service quality within defined SLAs.

Strong collaboration with internal teams and vendors, plus a proactive approach to identifying service improvements, will be essential for success in this role.

Qualifications

• Experience handling complex transactions and overrides.
• Ability to identify and document process exceptions.
• Ability to coordinate with partners on initiatives and projects.

Responsibilities

• Assist with complex transactions and ensure SLA adherence.
• Analyze key process drivers and recommend improvements.
• Support partners with inbound and outbound requests and accurate responses.
• Contribute to reporting and issue resolution to maintain service quality.

Skills

Customer service

Process improvement

Data analysis

Cross-functional work

Education

Bachelor's degree

Tools

MS Excel

CRM systems

Job description

The Toronto-Dominion Bank (Canada) in Mississauga, Ontario, is seeking a skilled professional to manage complex transactions, document process exceptions, and coordinate with partners on initiatives. The role focuses on delivering accurate analysis, supporting multiple channels, and maintaining service quality within defined SLAs.

Strong collaboration with internal teams and vendors, plus a proactive approach to identifying service improvements, will be essential for success in this role.