Trade Operations Analyst

Dexian; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Dexian is seeking a Trade Operations Analyst for a 6-month contract in Toronto, ON. This hybrid role requires executing transactions accurately and managing workload while adhering to Service Level Agreements. Candidates should have 0-2 years' experience in Trade Processing, preferably with cash products, along with strong communication skills and proficiency in MS Office. The role offers an opportunity to contribute to process improvements and compliance with regulations.

Responsibilities

• Execute transactions accurately, on time and in line with established guidelines.
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements.
• Understand internal and industry regulations, remaining informed on emerging issues.

Skills

Strong communication skills – written and verbal

MS Office – Excel, Outlook

Meeting SLA’s

Education

0–2 years’ experience in a Trade Processing related role

Job description

Job Title: Trade Operations Analyst

Location: Toronto, ON (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)

Key Responsibilities

Customer

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner

Shareholder

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate
• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and elevate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

Education & Experience

• 0–2 years’ experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

Must-Have Hard Skills

• Strong communication skills – written and verbal
• MS Office – Excel, Outlook
• Meeting SLA’s

Nice-to-Have

• Data analytics experience

Equal Opportunity Employer Statement

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status