Operations Analyst

OSLRS; Mississauga; On-site; CAD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Analyst to support their Bell Canada program. This role involves providing operational support, ensuring data integrity, and collaborating with various departments to streamline processes. The ideal candidate will possess advanced analytical skills, excel in reporting, and have a strong understanding of business operations. With a competitive salary range and a supportive workplace culture, this position offers excellent opportunities for professional growth and development. Join a dynamic team that values innovation and employee engagement.

Benefits

RRSP Matching Program

Vacation plus additional flex days

Comprehensive Benefits

Training and Development Opportunities

Supportive Workplace Culture

Qualifications

• Hands-on experience with analysis and reporting.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Provide operational support to accelerate business.
• Ensure data integrity by investigating anomalies.

Skills

Advanced Excel Skills

SalesForce CRM

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

University Degree in Business

Tools

Microsoft Office

Power Query

Job description

Overview

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

About the role:

We have an exciting opportunity to hire an Operations Analyst for the Bell Canada program. Reporting to the Manager of the Strategy and Sales Operations team, the successful candidate will be accountable to provide operational support to help accelerate the business. Our ideal candidate is a skilled analytical professional who has hands-on experience with analysis and reporting.

A little more about the role:

• Leverage Channel experience to support Field requirements
• Territory Management experience
• Provide timely and accurate reporting, and articulate recommendations to drive business strategy
• Work with various departments to streamline reporting & processes
• Adhoc reporting/tasks as required
• Liaise with internal and external clients on business needs to find effective solutions
• Ensure data integrity by investigating anomalies in reported numbers from a variety of sources throughout the organization. This includes working with BI team and clients to understand any system issues or changes as well as investigating templates and adjustments
• Offer compliance, escalations, operational audits
• Provide additional support as required by the business

Who we’re looking for:

• University degree in Business or equivalent
• Advanced excel skills including manipulation of pivot tables, knowledge of a wide range of formulas, Macros/VBAand Power Query
• Knowledge of SalesForce CRM
• Excellent communication, interpersonal, written and analytical skills
• Proven analytical and problem-solving experience with attention to detail
• Self-motivated team player with strong work ethics
• Advanced knowledge of Microsoft Office environment and Tools
• Strong communication, organizational and time management skills to meet deadlines & handle changing priorities
• Tendency to pay close attention to small details that could impact results
• General knowledge of business operations, objectives, strategies, process and information flow
• Creative, responsive and adaptive in a dynamic environment
• Proven effective customer service skills with the ability to understand the sales mindset and motivating factors
• Excellent analytical, problem-solving, planning, and organization skills
• Strong time management skills, with the ability to manage multiple tasks and deadlines

What’s in it for you:

• Competitive base salary $60-70K plus bonuses and other perks
• RRSP matching program
• Vacation plus additional flex days
• Comprehensive benefits
• Training and development opportunities to grow your career
• Named one of Canada’s Best Managed Companies
• A supportive workplace culture and work environment
• Employee development programs

Next Steps:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring manager.
• Step 3: The final step is a virtual conversation with the Director of Strategy and Operations.

If this sounds like you and you’re excited to be a member of our team, please apply now.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.