Onsite Part-Time Personal Banking Associate - Client Care

TD Bank Group; Notre-Dame-de-l'Île-Perrot; On-site; CAD 32,000 - 43,000; Part time

Job summary

The TD Bank Group is hiring a Personal Banking Associate for our Notre-Dame-de-l'Île-Perrot branch in Quebec. You will assist customers with everyday banking needs, open accounts, and guide clients toward the right solutions while upholding TD's client-first standards.

This part-time role (18.75 hours) focuses on local service excellence, digital banking education, and collaborating with team members to ensure accurate processing of transactions and a positive customer experience.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.

Skills

Customer service

Strong communicator

Time management

Education

Post-secondary or undergrad preferred

IFC within 90 days

Tools

MS Office

Branch software

Job description

The TD Bank Group is hiring a Personal Banking Associate for our Notre-Dame-de-l'Île-Perrot branch in Quebec. You will assist customers with everyday banking needs, open accounts, and guide clients toward the right solutions while upholding TD's client-first standards.

This part-time role (18.75 hours) focuses on local service excellence, digital banking education, and collaborating with team members to ensure accurate processing of transactions and a positive customer experience.