Onsite IT Support Analyst – Windows, M365 & AD

Compucom Staffing; Toronto; On-site; CAD 29,000 - 39,000; Full time

Job summary

CompucomStaffing has an onsite Technical Support Analyst role in Toronto, ON. You will provide end-user desktop support across corporate, pharmacy, and clinic environments, handling Windows 11, Microsoft 365, AD/Entra ID/Intune/MFA, and device deployments.

You’ll contribute to asset management, onboarding/offboarding, and resolving VPN/Citrix connectivity, while collaborating with IT teams to ensure smooth operations and strong customer service.

Qualifications

• Minimum 3+ years of enterprise desktop support experience in corporate/healthcare/retail/managed services.
• Strong Windows 11 and Microsoft 365 troubleshooting experience.
• Hands-on experience with Active Directory, Microsoft Entra ID, Intune, and MFA administration.
• Experience with workstation deployments, hardware installations, onboarding/offboarding, and asset management.
• Knowledge of Windows Server Remote Desktop Services, VPN, Citrix, printers, and peripherals.
• Strong troubleshooting, communication, and customer service skills.
• Valid G driver's license with ability to travel between office, clinic, and pharmacy locations.
• Healthcare, pharmacy, or regulated industry experience preferred.
• Experience supporting pharmacy applications such as TELUS Health Kroll, Phox, Nexi, or similar preferred.
• Experience supporting Zebra printers, barcode scanners, RFID devices, signature pads, and other clinical peripherals preferred.
• Power BI and SQL Server support experience preferred.
• Knowledge of healthcare privacy and security requirements preferred.

Responsibilities

• Provide desktop and technical support for corporate, pharmacy, and clinic users.
• Troubleshoot Windows 11, Microsoft 365, hardware, software, printers, and peripherals.
• Deploy, configure, and support desktops, laptops, monitors, docking stations, mobile devices, and workstations.
• Perform user onboarding/offboarding, account provisioning, and device deployments.
• Administer Active Directory, Entra ID, Microsoft 365, and MFA.
• Troubleshoot VPN, Remote Desktop Services, Citrix, and application connectivity issues.
• Support pharmacy applications and clinical devices where applicable.
• Maintain IT asset inventory, technical documentation, and knowledge base articles.
• Assist with office moves, workstation setups, and technology refresh projects.
• Deliver exceptional customer service while collaborating with Desktop Infrastructure and IT teams.

Skills

Enterprise desktop support

Windows 11 troubleshooting

Microsoft 365 troubleshooting

Active Directory

Entra ID

Intune

MFA administration

Device deployment

Asset management

VPN

Citrix

Printers & peripherals

Customer service

Communication

Driver's license

Healthcare/pharmacy experience

Pharmacy applications support

Power BI

SQL Server support

Healthcare privacy & security

Tools

Active Directory

Entra ID

Intune

MFA

Job description

CompucomStaffing has an onsite Technical Support Analyst role in Toronto, ON. You will provide end-user desktop support across corporate, pharmacy, and clinic environments, handling Windows 11, Microsoft 365, AD/Entra ID/Intune/MFA, and device deployments.

You’ll contribute to asset management, onboarding/offboarding, and resolving VPN/Citrix connectivity, while collaborating with IT teams to ensure smooth operations and strong customer service.