AI-Driven IT Onsite Support Engineer

GENPACT CANADA SERVICES COMPANY; Toronto; Hybrid; CAD 33,000 - 55,000; Full time

Job summary

Genpact is seeking an IT Onsite Support Engineer to join our Toronto, Canada team. You will install and configure hardware, provide end-user support for Windows platforms, and resolve connectivity and device issues.

You will support Office 365, VPNs, and mobile device management in a hybrid work setting. The role requires strong technical and customer-facing skills, with a focus on incident resolution and documentation.

Qualifications

• Bachelors degree in an IT field or related discipline.
• "Bachelors degree in Computer Engineering or Information Technology"
• "Relevant certifications are a plus"

Responsibilities

• Installing and configuring computer hardware, software & peripherals.
• <br/>Managing user accounts, permissions and access controls.
• Providing end-user support for Windows 10/11 and Office 365.
• Resolving issues with connectivity, printers, scanners, phones, and other devices.
• Supporting mobile platforms (iOS, Android, Windows) and Intune management.
• Handling remote connectivity, VPNs, remote apps, and remote access.
• Escalating and resolving incidents with cross-functional teams.
• Documenting incidents and resolutions for knowledge bases.
• Assisting IT teams with on-site activities and asset management.

Skills

Agile Methodology

Applications Support

Backup Management

Cloud Applications

Collaboration Tools

Database Administration

OS management

Security Operations Management

Server Infrastructure

ServiceNow Platform

Storage Management

Windows Deployment Services

Education

Bachelors - Computer Engineering

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

Intune

Office 365

Job description

Genpact is seeking an IT Onsite Support Engineer to join our Toronto, Canada team. You will install and configure hardware, provide end-user support for Windows platforms, and resolve connectivity and device issues.

You will support Office 365, VPNs, and mobile device management in a hybrid work setting. The role requires strong technical and customer-facing skills, with a focus on incident resolution and documentation.