IT Service Desk Technician — Frontline Support & Impact

One Kids Place; North Bay; On-site; CAD 47,000 - 59,000; Full time

Job summary

One Kids Place is seeking a Service Desk Technician to provide frontline technical support for staff across the organization. You will ensure reliable operation of IT systems, assist with incidents, service requests, and technology initiatives, and contribute to continuous improvement through documentation and customer service.

The role requires strong Windows, AD, and Microsoft 365 knowledge, plus excellent communication and problem-solving abilities.

Qualifications

• Post-secondary education in information technology or related field.
• Minimum 3–5 years in a comparable service desk role.
• Experience supporting Windows, AD, and Microsoft 365.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide frontline IT support for incidents, service requests, and troubleshooting.
• Assist users in-person and remotely via phone, email, Teams, and remote tools.
• Resolve Tier 1 requests promptly and professionally.
• Troubleshoot hardware, software, connectivity and user access issues.
• Maintain records of requests and resolutions with documentation.

Skills

Windows troubleshooting

Customer service

Communication

Teamwork

Multitasking

Bilingual EN/FR (asset)

Problem-solving

Documentation

Education

Post-secondary IT education

Tools

Microsoft 365

Active Directory

MDM

Caredove

Oceans

AlayaCare

Microsoft Business Intelligence

Job description

One Kids Place is seeking a Service Desk Technician to provide frontline technical support for staff across the organization. You will ensure reliable operation of IT systems, assist with incidents, service requests, and technology initiatives, and contribute to continuous improvement through documentation and customer service.

The role requires strong Windows, AD, and Microsoft 365 knowledge, plus excellent communication and problem-solving abilities.