Onsite IT Analyst — Projects & Tech Lead in BC

Arthur J. Gallagher & Co. (AJG); Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

Gallagher in Burnaby is seeking an IT Analyst to coordinate IT service delivery, manage projects, and deploy technology assets across BC. You’ll handle escalated tickets, provide hands-on support, and act as site lead for infrastructure needs.

The role requires being in the office five days a week and travel up to ~20% as needed. The ideal candidate has a bachelor’s degree in CS or related field, a IT diploma, or 3 years in a similar role, plus strong communication and problem-solving skills.

Qualifications

• Bachelor's degree in CS or related field, college IT diploma, or 3 years' exp in IT role.
• Strong communication, analytical and multitasking abilities.
• Willingness to travel (~20%) and provide on-site tech support.

Responsibilities

• Provide Level 1–2 support for tickets via the Service Desk.
• Deliver hands-on technical support for assigned requests.
• Act as site lead for technical projects and office builds/relocations.
• Log, monitor and review incidents for proper documentation/resolution.
• Assist and train users to improve efficiency with technology.
• Mentor and collaborate with other technical analysts, GTS.

Skills

Communication skills

Customer-focused

Problem solving

Multitasking

On-site support

Driver's license

Travel willingness

Education

Bachelor's degree in Computer Science or related field

College diploma/certificate in IT

3 years of experience in a similar role

Tools

Microsoft Office

Job description

Gallagher in Burnaby is seeking an IT Analyst to coordinate IT service delivery, manage projects, and deploy technology assets across BC. You’ll handle escalated tickets, provide hands-on support, and act as site lead for infrastructure needs.

The role requires being in the office five days a week and travel up to ~20% as needed. The ideal candidate has a bachelor’s degree in CS or related field, a IT diploma, or 3 years in a similar role, plus strong communication and problem-solving skills.