Canadian IT Analyst (Burnaby)

Arthur J. Gallagher & Co. (AJG); Burnaby; Vor Ort; CAD 60.000 - 80.000; Vollzeit

Zusammenfassung

Gallagher in Burnaby is seeking an IT Analyst to coordinate IT service delivery, manage projects, and deploy technology assets across BC. You’ll handle escalated tickets, provide hands-on support, and act as site lead for infrastructure needs.

The role requires being in the office five days a week and travel up to ~20% as needed. The ideal candidate has a bachelor’s degree in CS or related field, a IT diploma, or 3 years in a similar role, plus strong communication and problem-solving skills.

Qualifikationen

• Bachelor's degree in CS or related field, college IT diploma, or 3 years' exp in IT role.
• Strong communication, analytical and multitasking abilities.
• Willingness to travel (~20%) and provide on-site tech support.

Aufgaben

• Provide Level 1–2 support for tickets via the Service Desk.
• Deliver hands-on technical support for assigned requests.
• Act as site lead for technical projects and office builds/relocations.
• Log, monitor and review incidents for proper documentation/resolution.
• Assist and train users to improve efficiency with technology.
• Mentor and collaborate with other technical analysts, GTS.

Kenntnisse

Communication skills

Customer-focused

Problem solving

Multitasking

On-site support

Driver's license

Travel willingness

Ausbildung

Bachelor's degree in Computer Science or related field

College diploma/certificate in IT

3 years of experience in a similar role

Tools

Microsoft Office

Jobbeschreibung

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking for an IT Analyst to join our team in Burnaby!

As an IT Analyst, you are responsible for coordinating IT service delivery, managing projects, and overseeing the acquisition and deployment of technology assets for offices across British Columbia. The IT Analyst role is focused on ensuring that computer systems operate effectively so users can perform their organizational responsibilities efficiently. This includes receiving, prioritizing, documenting, and actively resolving escalated support requests. Troubleshooting may involve the use of diagnostic tools and help desk ticketing systems, as well as providing hands‑on support at office locations.

This role requires you to be in the office five days per week.

How you’ll make an impact

• Contribute to IT projects by implementing a wide range of technology solutions, including networking equipment, end‑user devices, personal computers, cabling, and related software.
• Provide Level 1 and Level 2 support for tickets submitted through the Service Desk.
• Deliver advanced hands‑on technical support for requests assigned by the Service Desk.
• Communicate and esc
• Log, monitor, and review incidents and requests to ensure proper documentation and resolution.
• Investigate hardware issues and perform minor repairs to system hardware and communication connections.
• Act as the site lead for technical projects, coordinating infrastructure requirements for new office builds or office relocations.
• Participate in meetings, committees, and ongoing training initiatives to enhance individual, departmental, and organizational performance.
• Assist and train users on the effective use of technology to improve efficiency and productivity.
• Mentor and collaborate with other technical analysts and members of Gallagher Technical Services (GTS).
• Contribute to IT project planning and budgeting as needed.
• Work effectively with regional staff and GTS personnel to ensure divisional priorities and standards are met.
• Adhere to GTS standards, policies, and procedures to maintain consistency and quality.
• Perform other duties as assigned to support team and organizational objectives.

About you

• A Bachelor's degree in Computer Science or a related field, a college diploma/certificate in IT, or 3 years of experience in a similar role.
• A professional demeanor and excellent communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong understanding of technologies and solutions, with the ability to proactively manage resources and priorities.
• Excellent analytical and multitasking abilities, with a customer-focused approach and strong problem-solving skills.
• Proficiency in Microsoft Office applications and the ability to provide on‑site technology support for projects.
• A valid provincial driver’s license and willingness to travel to assigned locations (approximately 20% travel).