Onsite Field Tech Support: Printers, PCs & Networking

HP; Victoria; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Group benefits

15 paid vacation days per year

Job summary

HP Canada is seeking a Field Technical Support Representative to service customers in the Victoria BC area, performing on-site repair of HP print and graphics hardware, PCs, and related systems. You will work with customers to deliver high-quality on-site support, diagnostics, and problem resolution across diverse industries.

The role requires 2–4 years of related experience or a degree with 1–2 years, a valid Alberta driver’s license (travel required), and the ability to lift up to 50 lbs.

Qualifications

• Minimum vocational/ diploma/ associate degree in a technical field or degree with 1–2 years related experience.
• Must possess a valid Alberta driver’s license.
• Travel is required.
• Ability to lift 50 pounds regularly.

Responsibilities

• Repair printers and related hardware on the road.
• Primary contact for all customer service issues assigned.
• Interact with customers to ensure high satisfaction following procedures.
• Establish professional relationships with customers.
• Provide on-site hardware and software support and diagnostics.

Skills

Hardware troubleshooting

Technical problem-solving

Customer communication

Team coordination

Education

Vocational/Diploma/ Associate Degree in technical field

Job description

HP Canada is seeking a Field Technical Support Representative to service customers in the Victoria BC area, performing on-site repair of HP print and graphics hardware, PCs, and related systems. You will work with customers to deliver high-quality on-site support, diagnostics, and problem resolution across diverse industries.

The role requires 2–4 years of related experience or a degree with 1–2 years, a valid Alberta driver’s license (travel required), and the ability to lift up to 50 lbs.