Print Copier Technician

F12.net; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

F12.net is seeking a Print & Copier Technician to provide onsite service for printers, copiers, and multifunction devices across Victoria and surrounding communities. You will install, configure, maintain, and repair devices while delivering professional customer support and documenting all service actions.

The role requires strong mechanical aptitude, experience with HP and Toshiba devices, and the ability to travel regularly to client sites.

Qualifications

• Two or more years of copier, printer, or related field service experience preferred.
• Experience servicing HP business printers and multifunction devices is strongly preferred.
• Experience servicing Toshiba multifunction devices is an asset.
• Working knowledge of printer and print management software, drivers, and Windows printing environments.
• Basic understanding of TCP/IP networking, DHCP, DNS, IP addressing, print servers, and print queues.
• Strong mechanical aptitude and troubleshooting ability.
• Excellent customer service and communication skills.
• Ability to work independently and document service actions accurately.
• High school diploma or equivalent; technical education or certifications are assets.
• Valid driver’s license and ability to travel regularly on Vancouver Island.

Responsibilities

• Complete onsite break and fix service for office printers, copiers, and multifunction devices.
• Diagnose and resolve print quality, paper feed, mechanical, electrical, hardware, and software issues.
• Replace components such as rollers, fusers, transfer units, imaging units, and maintenance kits.
• Perform preventative maintenance to improve device reliability and reduce calls.
• Install and configure new printers, copiers, and multifunction devices at client sites.
• Connect devices to client networks, configure IP settings, print queues, drivers, and basic software.
• Diagnose basic network printing and connectivity issues (TCP/IP, DHCP, DNS, print servers).
• Provide end user orientation and basic training post-installation.
• Escalate complex issues to internal resources and support resolution.

Skills

Field service experience

HP printers

Toshiba devices

Windows printing

Networking basics

Customer service

Driver’s license

Education

High school diploma

A+ certification (asset)

Network+ certification (asset)

Job description

The Position:

The Print & Copier Technician provides onsite technical service to F12 clients across Victoria and surrounding communities. This field based role installs, configures, maintains, and repairs printers, copiers, and multifunction devices while delivering responsive, professional customer support. The technician works independently from a daily service schedule, spends most of the day at client locations, and becomes a trusted technical contact for assigned customers. The role also supports F12’s transition to a standardized HP device environment while maintaining existing Toshiba equipment and client relationships.

Responsibilities

Field Service & Preventative Maintenance

• Complete onsite break and fix service for office printers, copiers, and multifunction devices.
• Diagnose and resolve print quality, paper feed, mechanical, electrical, hardware, and device software issues.
• Replace common components such as rollers, fusers, transfer units, imaging units, and maintenance kits.
• Perform preventative maintenance to improve device reliability and reduce repeat service calls.
• Use service documentation, diagnostic tools, and basic hand tools safely and effectively.

Installation, Configuration & Technical Support

• Install and implement new printers, copiers, and multifunction devices at client sites.
• Connect devices to client networks, configure IP settings, print queues, drivers, and basic printer software in Windows environments.
• Diagnose basic network printing and connectivity issues involving TCP/IP, DHCP, DNS, print servers, and Windows printing.
• Provide clear end user orientation and basic training following installation.
• Escalate complex technical, software, or network issues to the appropriate internal resource and support resolution through completion.

Client Service & Service Coordination

• Build trusted relationships with assigned clients and serve as a reliable onsite technical contact.
• Respond professionally to client questions, service concerns, and complaints, keeping customers informed throughout the service process.
• Explain technical problems and solutions in clear, practical language.
• Manage a daily schedule of service calls, prioritize urgent issues, and work independently across multiple client locations.
• Accurately document service calls, parts used, device condition, actions taken, and work completed.
• Manage assigned parts and service inventory and identify replenishment needs.

Qualifications & Experience

• Two or more years of copier, printer, or related field service experience is preferred. A strong junior technician with relevant mechanical, IT, or technical support experience may be considered.
• Experience servicing HP business printers and multifunction devices is strongly preferred.
• Experience servicing Toshiba multifunction devices is an asset.
• Working knowledge of printer and print management software, drivers, and Windows printing environments.
• Basic understanding of TCP/IP networking, DHCP, DNS, IP addressing, print servers, and print queues.
• Strong mechanical aptitude and demonstrated troubleshooting and problem-solving ability.
• Excellent customer service, communication, and relationship management skills.
• Ability to work independently, organize a field schedule, follow service processes, and complete accurate documentation.
• High school diploma or equivalent is required. Relevant technical education, A+, Network+, or manufacturer certifications are assets.
• Valid driver’s license and ability to travel regularly to customer locations across Victoria and Vancouver Island.
• Ability to safely lift and move printer components weighing up to 50 lb / 23 kg.
• Availability for occasional after-hours support when required.

Core Competencies

• Mechanical & Technical Troubleshooting
• Print Software & Network Connectivity
• Customer Service & Relationship Management
• Independent Field Service Execution
• Communication & Customer Education
• Organization, Documentation & Follow Through
• Continuous Learning & Adaptability