Printer Deployment Technician

Microserve; Burnaby; On-site; CAD 32,000 - 36,000; Full time

Job summary

Microserve in Burnaby, BC, is seeking a Printer Deployment Technician for a 4-month casual contract. You will deploy and retire IT hardware, install printers, configure devices, and support customers on client sites across healthcare, government, and education.

The role involves travel, lifting up to 60 lbs, and strong communication to train users and resolve issues. A high school diploma is required; technical education or certifications are preferred.

Qualifications

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)
• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification
• Preferred: 1-2 years of experience as a Deployment Technician in an on-site role
• Knowledge of desktop hardware, preferably from an enterprise or business environment
• Experience in printer assembly or repair
• Ability and willingness to work variable hours if necessary (extended hours, weekends, on call, abbreviated work week)
• Proven previous customer facing technical competence
• Demonstrated Windows and Network Connectivity competency
• MS Office experience is considered an asset
• Demonstrated competency in use of laptop applications
• Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment
• Communicates clearly and confidently with the customer both written and orally as required
• Must be able to lift up to 60 lbs. on a regular basis
• Must be able to pass a criminal record check
• Comfortable to drive a van or 2 – ton truck when needed
• Candidate must possess a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record

Responsibilities

• Assemble, configure and install printers for new deployments
• Provide customers with basic training on assigned products in accordance with current field procedures
• Can complete basic installations: must be able to connect individual devices to the customers network and install drivers onto PCs/print servers
• Responsible for assigned company assets (i.e., parts, tools, communication and computing devices, vehicles)
• Adheres to documented escalation procedures to resolve customer issues
• Corrects service problems with the assigned products with some assistance, as required.
• Uses basic information about the customer to anticipate needs and to represent our clients in a professional manner

Skills

Customer service

Communication

Networking

Windows connectivity

Education

High School Diploma / GED

College Diploma / Associate Degree (technical)

Job description

Printer Deployment Technician (4-Months Casual)

Location: Burnaby, BC

Opportunity at Microserve

Position Overview

Microserve is looking for a Printer Deployment Technician to join our team in Burnaby, BC. This role is perfect for someone who is looking for casual work as this is not a full-time permanent role, rather it is a 4-month fixed term agreement. In this role, you would be accountable for deploying and retiring various IT hardware products such as printers, multi-function devices, copiers, plotters, etc.

This role typically involves physical installation, transfer of settings or data, and support for Printers and Peripherals. This position requires travel and presence on client sites such as healthcare, government, and post-secondary institutions.

Responsibilities

• Assemble, configure and install printers for new deployments

• Provide customers with basic training on assigned products in accordance with current field procedures

• Can complete basic installations: must be able to connect individual devices to the customers network and install drivers onto PCs/print servers

• Responsible for assigned company assets (i.e., parts, tools, communication and computing devices, vehicles)

• Adheres to documented escalation procedures to resolve customer issues

• Corrects service problems with the assigned products with some assistance, as required.

• Uses basic information about the customer to anticipate needs and to represent our clients in a professional manner

Skills/Qualifications

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)

• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification

• Preferred: 1-2 years of experience as a Deployment Technician in an on-site role

• Knowledge of desktop hardware, preferably from an enterprise or business environment

• Experience in printer assembly or repair

• Ability and willingness to work variable hours if necessary (extended hours, weekends, on call, abbreviated work week)

• Proven previous customer facing technical competence

• Demonstrated Windows and Network Connectivity competency

• MS Office experience is considered an asset

• Demonstrated competency in use of laptop applications

• Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment

• Communicates clearly and confidently with the customer both written and orally as required

• Must be able to lift up to 60 lbs. on a regular basis

• Must be able to pass a criminal record check

• Comfortable to drive a van or 2 – ton truck when needed

• Candidate must possess a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record

Compensation

In accordance with the BC Pay Transparency Act the range for this role for BC residents is $23.00 to $26.00 hourly. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

Corporate Responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.