Onsite CSR: Orders & Billing Support (Kitchener)

BilingualOne Employment Services; Kitchener; On-site; CAD 45,000 - 55,000; Full time

Job summary

BilingualOne Employment Services in Kitchener, ON is seeking a Customer Service Representative with 2–4 years of recent experience. This full-time, 100% onsite role offers a salary range of $45,000–$55,000 and a fixed shift between 8:00 AM and 11:00 AM.

Respond to customer inquiries primarily by email, with some inbound calls; process orders, quotes, modifications, cancellations, and returns; handle billing questions, adjustments, damages, and order tracking; maintain accurate data and deliver

Qualifications

• 2–4 years of recent customer service, call centre, order entry, or data entry experience.
• Order management experience, including tracking, tracing, and returns.
• Excellent written and verbal communication skills.
• Strong computer skills and ability to learn new systems quickly.
• Outgoing, motivated, and highly personable.

Responsibilities

• Respond to customer inquiries primarily by email, with some inbound calls.
• Process orders, quotes, modifications, cancellations, and returns.
• Handle billing questions, adjustments, damages, and order tracking.
• Maintain accurate data and deliver excellent customer service.

Job description

BilingualOne Employment Services in Kitchener, ON is seeking a Customer Service Representative with 2–4 years of recent experience. This full-time, 100% onsite role offers a salary range of $45,000–$55,000 and a fixed shift between 8:00 AM and 11:00 AM.

Respond to customer inquiries primarily by email, with some inbound calls; process orders, quotes, modifications, cancellations, and returns; handle billing questions, adjustments, damages, and order tracking; maintain accurate data and deliver