Onsite Client Experience & Sales Coordinator

Socket.dev; Sidney; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly wage $21–$24

Comprehensive benefits package

RRSP matching

Vacation, personal and volunteer days

Training and development

Employee discounts

People-centric culture

Job summary

HearCANADA in Sidney, BC is seeking a Sales & Reception Coordinator (Client Care Coordinator) to deliver an exceptional client experience, support clinic operations, and drive sales of products and services. This permanent, full-time onsite role is based at the Sidney clinic with typical hours Monday–Friday 8:30 am–4:30 pm local time.

You will manage appointments, assist with billing questions, and participate in local events to support HearCANADA branding.

Qualifications

• 2+ years in sales, retail, office or clinic environment.
• Sales acumen with ability to recommend products and services.
• Customer-centric attitude with ability to network within the community.
• Willingness to travel locally and hold a valid driver's license.

Responsibilities

• Provide exceptional, individualized client experiences for clinic visitors and callers.
• Manage clinic schedule: book/reschedule appointments and follow up on missed bookings.
• Suggest products and payment options to enhance the client journey.
• Support with maintaining physical and electronic records.
• Answer basic hearing aid questions and perform simple maintenance.
• Participate in local events and marketing initiatives to boost HearCANADA branding.

Skills

Customer-facing experience

Sales acumen

Team player

Community networking

Job description

HearCANADA in Sidney, BC is seeking a Sales & Reception Coordinator (Client Care Coordinator) to deliver an exceptional client experience, support clinic operations, and drive sales of products and services. This permanent, full-time onsite role is based at the Sidney clinic with typical hours Monday–Friday 8:30 am–4:30 pm local time.

You will manage appointments, assist with billing questions, and participate in local events to support HearCANADA branding.