Sales & Reception Coordinator

WS Audiology USA; Sidney; Hybrid; CAD 60,174,000 - 68,770,000; Full time

Benefits offered by this job

Bonus program

Vacation pay 6%

Sick time entitlement

Training & development

Employee perks program

Community-focused culture

Job summary

HearCANADA in Sidney, BC is seeking a Sales & Reception Coordinator (Client Care Coordinator) for a nine-month, full-time on-site contract. You will drive client care, manage appointments, and promote products while supporting billing and records in a busy clinic environment.

We offer an hourly starting rate of $21–$24 CAD, vacation, sick time, training opportunities, and an employee perk program as part of a community-focused team across Canada.

Qualifications

• 2+ years of experience in sales, retail, or clinic environments.
• Strong sales acumen and ability to recommend products.
• Customer-centric with excellent interpersonal skills.
• Team-player with willingness to travel locally.

Responsibilities

• Provide exceptional, individualized client experience.
• Manage clinic schedule and follow up on missed appointments.
• Recommend products and payment options to enhance the client journey.
• Maintain physical and electronic records.
• Assist with basic hearing aid maintenance and answer product questions.
• Participate in local events and marketing to support HearCANADA branding.
• Educate patients on billing and AR duties as assigned.

Skills

Customer-facing experience

Sales acumen

Customer-centric attitude

Team player

Valid driver's license

Job description

About us:

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting HearCanada.

Position overview:

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services.

This is a full-time contract position for approximately nine (9) months based onsite at our Sidney, BC HearCANADA Clinic located at 5-9843 Second Street . Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What weoffer:

• Starting hourly compensation of $21-$24/hour + an attractivebonus program

• Vacation paid at 6% on bi-weekly pay cheques

• Paid and unpaid sick time entitlement will be based on the Employment Standards of BC

• Training, learning, + continuingeducation opportunities

• Friends and family discounts + access to ouremployee perk program

• Purpose-driven + people-centricculture with the ability to make an impact in ourcommunities across Canada

What you'll do:

• Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic

• Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders

• Making product and payment recommendations to enhance the clientjourney

• Support with maintaining physical and electronic records

• Perform basic hearing aid maintenance and product questions

• Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community

• Educate patients on billing and payment options; perform AR duties as assigned

What we're looking for:

• Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic environment and are comfortable interacting with customers

• Sales acumen - comfortability inrecommending products and services to clients

• Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services

• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues

• Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

HearCANADAacknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data;Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submittedvia [e-mail].