Help Desk

Altis Technology; Montreal (administrative region); On-site; CAD 42,000 - 66,000; Full time

Job summary

Altis Technology is seeking a bilingual IT support professional in Montreal for hands-on deskside assistance. You will resolve issues in French and English, covering Windows desktops, Microsoft 365 apps, hardware and peripherals, and AD-based access problems.

Responsibilities include ticket handling, asset tracking, and collaboration with internal teams and external vendors to ensure timely, high-quality support. This contract is 6 months and on-site.

Qualifications

• 2+ years of deskside or desktop support experience.
• Fluency in French and English required.
• Experience configuring Windows computers in an Active Directory environment.
• Strong Microsoft 365 and Office troubleshooting skills.
• Experience troubleshooting Outlook/Exchange and web-based applications.
• Working knowledge of LAN/WAN hardware; ServiceNow familiarity preferred.
• Excellent customer service, problem-solving, documentation and multitasking skills.

Responsibilities

• Provide professional technical support to users in both French and English.
• Troubleshoot Windows desktops and laptops, Microsoft 365 applications, hardware, software and peripherals.
• Respond to support tickets and in-person requests, tracking issues through timely resolution.
• Troubleshoot Outlook and Exchange, including permissions, calendars, email rules and mailbox management.
• Work within Active Directory environments and support common user and access issues.
• Maintain accurate asset inventories, equipment records and technical documentation.
• Collaborate with internal teams and external vendors on break/fix issues, upgrades and maintenance.

Skills

Bilingual FR/EN

Customer service

Problem solving

Multitasking

Tools

Active Directory

Microsoft 365

Outlook

Office Suite

ServiceNow

Job description

Location: Montreal, 100% on-site, Monday to Friday
Language: Bilingual French and English required, with strong written and spoken communication skills in both languages
Duration: 6-month contract to start

About the Opportunity

Are you a bilingual IT support professional who enjoys solving problems and creating a great experience for the people you support? This opportunity is ideal for someone who combines hands-on technical troubleshooting with strong customer service and can confidently communicate in both French and English.

Whats In It for You

You'll join a collaborative technology environment where you can strengthen your deskside support expertise and gain exposure to a broad range of systems and business applications. This is an opportunity to build relationships, sharpen your troubleshooting skills and contribute to a high-quality support experience.

Your Responsibilities

• You'll provide professional technical support to users in both French and English.
• You'll troubleshoot Windows desktops and laptops, Microsoft 365 applications, hardware, software and peripherals.
• You'll respond to support tickets and in-person requests, tracking issues through timely resolution.
• You'll troubleshoot Outlook and Exchange, including permissions, calendars, email rules and mailbox management.
• You'll work within Active Directory environments and support common user and access issues.
• You'll maintain accurate asset inventories, equipment records and technical documentation.
• You'll collaborate with internal teams and external vendors on break/fix issues, upgrades and maintenance.

Skills and Qualifications

• 2+ years of deskside or desktop support experience, with 24 years preferred.
• Fluency in French and English, with strong written and spoken communication skills in both languages, is required.
• Hands-on experience configuring and troubleshooting Windows computers in an Active Directory environment.
• Strong Microsoft 365 and Office troubleshooting skills, including Outlook, Word and Excel.
• Experience troubleshooting Outlook/Exchange and web-based applications.
• Working knowledge of LAN/WAN hardware, with familiarity with ServiceNow strongly preferred.
• Strong customer service, problem-solving, documentation and multitasking skills.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.