Online Operations Specialist

Molly Tea Canada; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the food and beverage sector is seeking an Online Operations Specialist to enhance its digital sales channels. This entry-level role involves managing third-party delivery platforms, optimizing online performance, and executing promotional campaigns. The ideal candidate will have strong analytical skills, a background in E-commerce or Marketing, and proficiency in tools like Excel and Google Sheets. Join a dynamic team to drive growth and improve customer experience.

Qualifications

• Minimum 1 year of experience in online operations.
• Familiar with major food delivery platforms.

Responsibilities

• Manage day-to-day operations on third-party delivery platforms.
• Plan and execute promotional campaigns.
• Monitor performance metrics and provide optimization strategies.

Skills

Analytical Skills

Communication

Organizational Skills

Multitasking

Education

Bachelor’s degree in E-commerce, Marketing, Business

Tools

Excel

Google Sheets

Platform Analytics Tools

Job description

Direct message the job poster from Molly Tea Canada

Master of Engineering in Financial Mathematics at Johns Hopkins University

Online Operations Specialist

Job Description:

We are looking for an Online Operations Specialist to lead and manage our digital sales channels, including third-party delivery platforms. This role focuses on optimizing online performance through daily platform operations, digital promotions, and data analysis.

Responsibilities:

• Manage day-to-day operations on third-party delivery platforms (e.g., Uber Eats, Fantuan, DoorDash), including menu updates, pricing, and product listings
• Plan and execute monthly promotional campaigns and seasonal activities on delivery platforms
• Monitor performance metrics (sales, traffic, conversion rate, ROI) and provide regular reports and optimization strategies
• Coordinate with internal teams to ensure smooth operations across digital platforms (e.g., operations, marketing, and design)
• Research competitor activities and platform trends to identify growth opportunities
• Handle customer feedback and platform-related issues, ensuring timely resolutions and high service quality

Requirements:

• Bachelor’s degree or above in E-commerce, Marketing, Business, or a related field
• Minimum 1 year of experience in online operations, preferably in the food & beverage or retail sector
• Familiar with major food delivery platforms and their backend systems
• Strong analytical skills with the ability to interpret data and optimize campaigns
• Detail-oriented with excellent organizational and multitasking abilities
• Proficient in Excel, Google Sheets, and platform analytics tools
• Excellent communication skills in both English and Mandarin

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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