Onboarding Success Manager — Client Adoption

Flight Centre Travel Group; Toronto; On-site; CAD 82,000 - 112,000; Full time

Benefits offered by this job

Generous paid time off

Travel perks/discounts

Health & Wellness Programs

RRSP/RPP with matching

Tuition Reimbursement Program

Global career opportunities

Job summary

Flight Centre Travel Group is seeking an Onboarding Success Manager based in Toronto, Canada. You’ll guide Corporate Traveller clients through onboarding, drive early adoption of Melon and related solutions, and collaborate with Sales and operations to ensure successful launches.

The role combines project management, client relationships, training delivery, and solution consulting to create long-term customer success from day one.

Qualifications

• Fluent in French and English required due to bilingual client and internal interactions.
• Experience in client onboarding, implementations, or project management preferred.
• Experience in a customer-facing role is essential.

Responsibilities

• Consult with clients to determine effective onboarding and implementation approaches.
• Lead onboarding projects from contract signing through go-live.
• Build strong relationships with client stakeholders to support retention.

Skills

Bilingual French/English

Client onboarding

Project management

Training delivery

Relationship building

Sales collaboration

Concur onboarding

Salesforce

Wrike

Vidyard

Microsoft Office

Education

Degree qualification

Tools

Salesforce

Wrike

Vidyard

Microsoft Office

Job description

Flight Centre Travel Group is seeking an Onboarding Success Manager based in Toronto, Canada. You’ll guide Corporate Traveller clients through onboarding, drive early adoption of Melon and related solutions, and collaborate with Sales and operations to ensure successful launches.

The role combines project management, client relationships, training delivery, and solution consulting to create long-term customer success from day one.