Bilingual Onboarding Manager – Travel Tech

Flight Centre Travel Group Canada; Ottawa; On-site; CAD 87,000 - 107,000; Full time

Benefits offered by this job

Health & Wellness Programs

Travel perks/discounts

RRSP/RPP with matching

Global career opportunities

Employee Assistance Program

Job summary

Flight Centre Travel Group Canada is seeking an Onboarding Success Manager for the Ottawa area. You will guide new and existing Corporate Traveller clients through onboarding, ensuring a seamless implementation and driving early adoption of Melon and related solutions.

Responsibilities include managing onboarding projects, delivering customised training, and partnering with Sales and operations to ensure long-term customer success from day one.

Qualifications

• Bilingual French/English required for client and team interactions.
• Experience in client onboarding, implementations, or project management (preferred).
• Experience in a customer-facing role is essential.
• Experience building and maintaining strong client relationships.
• Experience facilitating training and driving user adoption.
• Familiarity with Salesforce, Wrike, Vidyard, and Microsoft Suite.

Responsibilities

• Consult with clients to determine onboarding and implementation approaches.
• Manage onboarding projects from contract signing to go-live.
• Build relationships with client stakeholders to support retention.
• Create and deliver customised training sessions to increase adoption.
• Act as primary onboarding contact and trusted advisor for clients.
• Gather and respond to customer feedback throughout onboarding.
• Support HR/SSO/Concur onboarding configurations where required.
• Coordinate with Sales to understand client objectives and requirements.

Skills

Client onboarding

Project management

Training delivery

Stakeholder management

Relationship building

Technical configurations

Education

Degree qualification

Tools

Salesforce

Wrike

Vidyard

Microsoft Suite

Concur onboarding

Job description

Flight Centre Travel Group Canada is seeking an Onboarding Success Manager for the Ottawa area. You will guide new and existing Corporate Traveller clients through onboarding, ensuring a seamless implementation and driving early adoption of Melon and related solutions.

Responsibilities include managing onboarding projects, delivering customised training, and partnering with Sales and operations to ensure long-term customer success from day one.