On-Site Processing Center Advisor

Aplin; Edmonton; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Accommodation available

Job summary

Aplin is seeking a detail-oriented Processing Administrator to join our Edmonton team on-site. This contract runs September 1, 2026, to March 31, 2027, with five days in-office each week at either the Calgary or Edmonton office.

The role requires 3+ years in customer service, strong communication, and the ability to handle confidential information in a fast-paced, high-volume environment. Knowledge of government programs is an asset.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in Customer Service and/or Retail Sales.
• 2+ years of experience researching and reviewing existing documentation to determine appropriate resolutions.
• 3+ years of experience working in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Experience handling confidential information with professionalism and discretion.
• Relevant post-secondary education in Office Administration or a related field is considered an asset.
• Experience with government programs, eligibility assessments, or social benefits administration is considered an asset.

Responsibilities

• Review, assess, process applications, renewals, and amendments in accordance with program policies
• Review financial and supporting documentation to determine client eligibility
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders
• Provide clear guidance regarding program requirements, eligibility, and online services
• Assist clients in navigating online portals and application processes
• Research and investigate application, payment, eligibility, and system-related issues to determine appropriate resolutions
• Maintain accurate and up-to-date client records in accordance with privacy, security, and information management requirements
• Collaborate with internal and external partners to support effective program delivery
• Manage competing priorities and high volumes of applications and inquiries while meeting established service standards

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Aplin is seeking a detail-oriented Processing Administrator to join our Edmonton team on-site. This contract runs September 1, 2026, to March 31, 2027, with five days in-office each week at either the Calgary or Edmonton office.

The role requires 3+ years in customer service, strong communication, and the ability to handle confidential information in a fast-paced, high-volume environment. Knowledge of government programs is an asset.