Field Ops Training & Quality Specialist

Eastlink; Halifax; On-site; CAD 65,000 - 90,000; Full time

Job summary

Eastlink in Halifax, NS seeks a Field Operation – Training & Quality Specialist to design, deliver, and improve technical training for our field technicians, including new products and equipment. Reporting to the National Manager of Training and Quality, you will develop materials, coach staff, conduct quality inspections, and travel within Eastlink service areas to ensure consistent service delivery.

Ideal candidates possess electronics knowledge, strong communication, and proven ability to

Qualifications

• Post-secondary education in Electronics or equivalent is preferred.
• Experience in adult education is a strong asset.
• Excellent written and verbal communication skills.
• Strong presentation abilities for training delivery.
• Proficiency with Microsoft Word, PowerPoint and Excel.
• Ability to travel and hold a valid driver’s license.
• Independent, detail-oriented and accurate in work.

Responsibilities

• Design, develop, and maintain technical training materials for field technicians.
• Develop and deliver training programs for new products and field equipment.
• Collaborate with SMEs and operations to identify learning needs and align content with goals.
• Analyze quality results and performance trends to close knowledge gaps.
• Facilitate training sessions and provide coaching to field staff.
• Continuously improve programs based on feedback and outcomes.
• Conduct quality inspections and field audits to ensure standards.
• Investigate customer escalations related to installation quality and operations.
• Travel within Eastlink service areas to support delivery and coaching.

Skills

Electronics background

Adult education experience

Strong communication

Presentation skills

MS Office proficiency

Independent worker

Valid driver’s license

Education

Post-Secondary education (Electronics background asset)

Job description

Eastlink in Halifax, NS seeks a Field Operation – Training & Quality Specialist to design, deliver, and improve technical training for our field technicians, including new products and equipment. Reporting to the National Manager of Training and Quality, you will develop materials, coach staff, conduct quality inspections, and travel within Eastlink service areas to ensure consistent service delivery.

Ideal candidates possess electronics knowledge, strong communication, and proven ability to