On-Site IT Support Champion – Fast, Friendly Help

GAM Tech; Calgary; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid training/certifications

Career growth opportunities

Supportive team environment

Job summary

A leading Managed Service Provider in Calgary is seeking an enthusiastic L1 Support Hero to join their Service Delivery team. The role involves handling support requests, troubleshooting issues, and escalating more complex problems. Ideal candidates should have over a year of experience in IT support, strong communication skills, and a passion for technology. The total compensation ranges from $40,000 to $60,000 per year, with a comprehensive benefits package and opportunities for career growth within a supportive team environment.

Qualifications

• 1+ years of experience in IT support or customer service role.
• Basic understanding of Windows, macOS, Office 365, and networking.
• Strong troubleshooting and problem-solving skills are essential.

Responsibilities

• Serve as the first point of contact for clients.
• Troubleshoot and resolve common technical issues.
• Maintain excellent customer communication and documentation.

Skills

Technical support experience

Troubleshooting skills

Excellent communication

Customer service abilities

Tools

HaloPSA

N-able

Microsoft 365

Job description

A leading Managed Service Provider in Calgary is seeking an enthusiastic L1 Support Hero to join their Service Delivery team. The role involves handling support requests, troubleshooting issues, and escalating more complex problems. Ideal candidates should have over a year of experience in IT support, strong communication skills, and a passion for technology. The total compensation ranges from $40,000 to $60,000 per year, with a comprehensive benefits package and opportunities for career growth within a supportive team environment.