On-Site Customer Service Representative

Motion; Saskatoon; On-site; CAD 24,796 - 35,817; Part time

Benefits offered by this job

Healthcare coverage

Retirement savings

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a part-time, on-site sales/order processor at a customer location in Hudson Bay, SK. You will fulfill orders, source products, and promote Motion Industries’ assets while maintaining strong customer relationships.

Responsibilities include processing orders, handling returns, and coordinating pricing within approved limits. The role requires reliable multi-tasking, good communication, and solid computer skills in a dynamic environment.

Qualifications

• Requires a high school diploma or GED.
• Customer service and communication skills are essential.
• Ability to multi-task and manage time effectively.
• Moderate computer skills including email and business systems.

Responsibilities

• Process customer orders accurately and timely.
• Source products from branch, DC, or supplier inventories.
• Promote Motion Industries’ products to customers to generate sales.
• Coordinate pricing adjustments within approved parameters.
• Handle returns and place orders up to specified limits.
• Minimize freight costs and ensure correct item delivery.
• Interact with customers and suppliers to obtain pricing and fulfill orders.
• Assist customers by troubleshooting via telephone or email.

Skills

Customer service

Communication

Multi-tasking

Time management

Computer skills

Email

Business systems

Internet research

Driving record good

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Tools

Basic computer systems

Job description

Location

This part-time position is on-site at a customer location in Hudson Bay, SK

Summary

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

Job Duties

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfill orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Education & Experience

• Typically requires a high school diploma or GED.

Knowledge, Skills, Abilities

• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail required.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

Equal Employment Opportunity

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.