Customer Service Representative - Parts Counter

Motion Industries (MOT); Lethbridge; On-site; CAD 36,000 - 54,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. The role involves quoting products and entering orders via phone, fax, email or walk-in, while aiming to maximize profit within negotiated parameters.

You will build relationships with customers, coordinate shipping, manage inventory levels, and support backorders. A high school diploma or GED and 0–3 years of related experience are typical requirements.

Qualifications

• Reliable, organized and detail oriented.
• Strong written, verbal and listening communication skills.
• Ability to multi-task and manage time effectively.
• Proficient use of email and basic business systems to locate products online.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Places customer orders via telephone, fax, email or walk-in.
• Negotiates sale price within parameters to influence gross profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains inventory levels and coordinates shipping methods for orders.
• Supports order entry and backorder expediting as needed.

Skills

Reliability

Organization

Attention to detail

Strong communication (written, verbal,

Multi-tasking & time management

Email / CRM usage

Education

High school diploma or GED

Tools

CRM systems

Email

Job description

SUMMARYUnder close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.JOB DUTIESResponds to basic customer inquires regarding products, provides quotes, and handlesorder entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (countersales).Influences Motion Industries' gross profit through negotiating the sale price and purchaseprice, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based oncompetition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer anddrive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 perpurchase order.Responsible for sourcing products in branch inventory, distribution center inventory orsupplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally andexternally via email, using business systems and searching capabilities to find productson the internet.Product knowledge is preferred.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcarecoverage, retirement savings, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.