Customer Service Representative

Motion; Regina; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings plan

Paid vacation, sick days, and holidays

Job summary

Motion Industries in Regina, Canada, is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. Under close supervision, you will respond to inquiries, provide quotes, and enter orders to support timely delivery.

You will place orders by phone, fax, email, or walk-in, negotiate pricing within set parameters to protect gross profit, and build relationships to drive repeat business while maintaining inventory and coordinating shipping.

Qualifications

• High school diploma or GED is required.
• 0–3 years related experience.
• Basic computer skills and accuracy.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and enter orders.
• Place orders by phone, fax, email, or walk-in.
• Negotiate price within specified parameters to support gross profit.
• Build relationships to drive repeat business and efficiency.
• Ensure inventory levels and coordinate shipping methods.
• Handle returns and support process improvements.

Skills

Reliability

Attention to detail

Strong communication

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Email

Business systems

Internet search

Job description

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Company Information

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.