On-Site Customer Service & Admin Coordinator

Altis Technology; Vaughan; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-site parking

Collaborative, supportive team

Job summary

Altis Technology in Woodbridge, Ontario is seeking a Customer Service Administrator to be the first point of contact for customers, coordinate service requests and manage administrative duties with precision.

The role emphasizes multitasking, professional communication in English and accurate data entry using CRM systems, with a path toward billing and administration growth within a family-owned appliance service operation.

Qualifications

• 3 to 5+ years of combined customer service and administrative experience.
• Proven ability to balance phone-based customer support with detailed administrative responsibilities.
• Excellent verbal and written English communication skills, emotional intelligence and confidence handling challenging customer interactions.
• Exceptional attention to detail, organizational skills and ability to prioritize competing deadlines.
• Proficiency with Microsoft 365 (Outlook, Excel, Word and Teams), CRM/ERP systems and accurate data entry, with typing speed of at least 50 WPM.
• Experience with Salesforce, billing inquiries, invoice review, accounting or bookkeeping is considered an asset.
• Experience in appliance repair, HVAC, field services or other service-based industries is an asset, along with adaptability, initiative and a collaborative mindset.

Responsibilities

• You'll manage inbound customer calls and emails, responding to service inquiries, troubleshooting concerns and providing professional, empathetic support.
• You'll balance customer interactions with administrative responsibilities, managing multiple priorities in a fast-paced environment.
• You'll create and update customer records, service requests and work orders using CRM systems.
• You'll assist with coordinating service appointments, dispatch requests and communication with technicians and vendors.
• You'll respond to billing inquiries, explain service charges and identify discrepancies requiring follow-up.
• You'll maintain accurate documentation, review service information and support billing quality assurance.
• You'll take ownership of customer concerns, exercise sound judgment and elevate complex issues when appropriate.

Skills

Customer service

Administrative support

English communication

MS 365

CRM/ERP systems

Data entry

Typing 50 WPM

Salesforce

Tools

Salesforce

CRM/ERP systems

Job description

Altis Technology in Woodbridge, Ontario is seeking a Customer Service Administrator to be the first point of contact for customers, coordinate service requests and manage administrative duties with precision.

The role emphasizes multitasking, professional communication in English and accurate data entry using CRM systems, with a path toward billing and administration growth within a family-owned appliance service operation.