Customer Service Administrator

Altis Technology; Vaughan; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-site parking

Collaborative, supportive team

Job summary

Altis Technology in Woodbridge, Ontario is seeking a Customer Service Administrator to be the first point of contact for customers, coordinate service requests and manage administrative duties with precision.

The role emphasizes multitasking, professional communication in English and accurate data entry using CRM systems, with a path toward billing and administration growth within a family-owned appliance service operation.

Qualifications

• 3 to 5+ years of combined customer service and administrative experience.
• Proven ability to balance phone-based customer support with detailed administrative responsibilities.
• Excellent verbal and written English communication skills, emotional intelligence and confidence handling challenging customer interactions.
• Exceptional attention to detail, organizational skills and ability to prioritize competing deadlines.
• Proficiency with Microsoft 365 (Outlook, Excel, Word and Teams), CRM/ERP systems and accurate data entry, with typing speed of at least 50 WPM.
• Experience with Salesforce, billing inquiries, invoice review, accounting or bookkeeping is considered an asset.
• Experience in appliance repair, HVAC, field services or other service-based industries is an asset, along with adaptability, initiative and a collaborative mindset.

Responsibilities

• You'll manage inbound customer calls and emails, responding to service inquiries, troubleshooting concerns and providing professional, empathetic support.
• You'll balance customer interactions with administrative responsibilities, managing multiple priorities in a fast-paced environment.
• You'll create and update customer records, service requests and work orders using CRM systems.
• You'll assist with coordinating service appointments, dispatch requests and communication with technicians and vendors.
• You'll respond to billing inquiries, explain service charges and identify discrepancies requiring follow-up.
• You'll maintain accurate documentation, review service information and support billing quality assurance.
• You'll take ownership of customer concerns, exercise sound judgment and elevate complex issues when appropriate.

Skills

Customer service

Administrative support

English communication

MS 365

CRM/ERP systems

Data entry

Typing 50 WPM

Salesforce

Tools

Salesforce

CRM/ERP systems

Job description

Location: Woodbridge, Ontario (On-site, Monday to Friday, 8:00 a.m. to 5:00 p.m.)
Salary: $55,000$60,000 annually
Employment Type: Full-time, Permanent
Language: Strong written and verbal English communication skills required

About the Opportunity

Are you someone who enjoys helping customers just as much as keeping things organized behind the scenes? We're looking for a Customer Service Administrator to join a well-established, family-owned business specializing in premium residential appliance services.

This is a dynamic role where no two days are quite the same. You'll be the first point of contact for customers, helping resolve inquiries, coordinating service requests and ensuring administrative details are handled accurately. If you're a natural multitasker who takes pride in delivering exceptional service while keeping everything running smoothly, this could be a great opportunity.

What's In It for You

• Competitive salary of $55,000$60,000 annually.
• Comprehensive benefits package
• On-site parking
• Join a supportive, collaborative team that values professionalism, initiative and employee well-being.
• Be part of a close-knit, family-owned business that fosters a positive, team-oriented office environment.
• Work with premium appliance brands and gain exposure to specialized service operations.
• Opportunities to develop your skills and potentially grow into other areas, including billing and administration.

Your Responsibilities

• You'll manage inbound customer calls and emails, responding to service inquiries, troubleshooting concerns and providing professional, empathetic support.
• You'll balance customer interactions with administrative responsibilities, managing multiple priorities in a fast-paced environment.
• You'll create and update customer records, service requests and work orders using CRM systems.
• You'll assist with coordinating service appointments, dispatch requests and communication with technicians and vendors.
• You'll respond to billing inquiries, explain service charges and identify discrepancies requiring follow-up.
• You'll maintain accurate documentation, review service information and support billing quality assurance.
• You'll take ownership of customer concerns, exercise sound judgment and elevate complex issues when appropriate.

Skills and Qualifications

• 3 to 5+ years of combined customer service and administrative experience, with consideration for candidates demonstrating strong relevant experience.
• Proven ability to balance phone-based customer support with detailed administrative responsibilities.
• Excellent verbal and written English communication skills, emotional intelligence and confidence handling challenging customer interactions.
• Exceptional attention to detail, organizational skills and ability to prioritize competing deadlines.
• Proficiency with Microsoft 365 (Outlook, Excel, Word and Teams), CRM/ERP systems and accurate data entry, with typing speed of at least 50 WPM.
• Experience with Salesforce, billing inquiries, invoice review, accounting or bookkeeping is considered an asset.
• Experience in appliance repair, HVAC, field services or other service-based industries is an asset, along with adaptability, initiative and a collaborative mindset.

Note from the Hiring Manager

"We're looking for someone who genuinely enjoys helping people but also takes pride in getting the details right. Someone who can juggle multiple priorities, think on their feet and take initiative while being a supportive team player. It's important to us that this person brings a positive attitude and cares about the people they work with."

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.