On-Call Software Support Specialist Deployment

Brock Solutions Inc.; Vancouver; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Profit sharing

Extended health benefits

Career growth

Company events

Job summary

Brock Solutions Inc. is seeking a Software Support Specialist to join our Richmond, BC team. You will troubleshoot a variety of software issues, serve as the first contact for technical incidents, and ensure timely updates to customers while collaborating with cross-functional teams.

This on-site role emphasizes deployment support; a background in C#, ASP.NET and SQL Server is an asset for debugging code, with a strong focus on customer service and meeting contractual requirements.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field
• Knowledge in Windows Servers, Windows Failover Clustering or other high-availability technologies, Web Servers and Web Services
• Experience with Microsoft SQL Server, MySQL or Oracle DB and basic queries; familiarity with Azure or other cloud hosting solutions
• Interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware); troubleshooting code in C#, ASP.NET and SQL Server is a plus

Responsibilities

• Troubleshoot a variety of software bugs, application deficiencies and performance issues
• Represent Brock Solutions as the first point of contact for technical incidents
• Quickly identify application problems to reduce end user impact
• Provide excellent customer service with thorough and diligent updates
• Be resourceful to meet contractual requirements and customer expectations
• Contribute to Service Team knowledge by writing knowledge articles
• Collaborate with cross-functional teams to analyze, document, and implement improvements
• This position is part of an on-call rotation

Skills

Windows Servers

Web Servers & Web Services

Azure Cloud

OPC / Kepware interfaces

HMI (FactoryTalk / Wonderware)

C# / ASP.NET / SQL Server (troublesh.)

Education

Diploma or Degree in Computer Science / Information Technology / Software Engineering

Tools

SQL Server

MySQL

Oracle DB

Server hardware

Networking basics

Job description

Brock Solutions Inc. is seeking a Software Support Specialist to join our Richmond, BC team. You will troubleshoot a variety of software issues, serve as the first contact for technical incidents, and ensure timely updates to customers while collaborating with cross-functional teams.

This on-site role emphasizes deployment support; a background in C#, ASP.NET and SQL Server is an asset for debugging code, with a strong focus on customer service and meeting contractual requirements.