On-Call Software Support Specialist - Real-Time Ops

Brock Solutions Inc.; Kitchener; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Profit sharing

Extended Health benefits

Company events

Charitable initiatives

Sports teams

Group fitness

Job summary

Brock Solutions is seeking a Software Support Specialist to join our team in Kitchener, ON. You will troubleshoot software bugs, handle incident management as the first point of contact, and participate in on-call rotations to meet client commitments.

We value deployment-focused professionals who collaborate across teams, document solutions, and provide timely customer updates while ensuring contractual requirements and high service levels.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field.
• Knowledge in Windows Server, high-availability technologies, Web Servers and Web Services, and DB administration.
• Experience or familiarity with OPC/Kepware interfaces and HMI (FactoryTalk/Wonderware).
• Background in C#, ASP.NET and SQL Server is a plus for troubleshooting code.
• Deployment/support-focused role; not a software development track.

Responsibilities

• Troubleshoot a variety of software bugs, application deficiencies and performance issues.
• Represent Brock Solutions as the first point of contact for technical incidents.
• Quickly identify application problems to reduce end user impact.
• Provide excellent customer service by communicating thorough and diligent updates.
• Be resourceful to meet contractual requirements and customer expectations.
• Contribute to Service Team knowledge through sharing information or writing knowledge articles.
• Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes.

Skills

Troubleshooting

Customer service

Communication

Team collaboration

On-call readiness

Education

Diploma or Degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering or related Field

Tools

Windows Server

SQL Server/MySQL/Oracle

Web Servers/Web Services

Azure Cloud

OPC/Kepware/HMI interfaces

C#, ASP.NET

Job description

Brock Solutions is seeking a Software Support Specialist to join our team in Kitchener, ON. You will troubleshoot software bugs, handle incident management as the first point of contact, and participate in on-call rotations to meet client commitments.

We value deployment-focused professionals who collaborate across teams, document solutions, and provide timely customer updates while ensuring contractual requirements and high service levels.