OMNI Operations Lead: Customer Experience & Team Growth

Walmart Canada; Dryden; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Dryden, Ontario is seeking an OMNI Associate to support leadership of the OMNI area and partner with the OMNI Assistant Manager to deliver high customer service while ensuring task completion. The role involves greeting customers, promoting products, coordinating tasks and contributing to safe store presentation.

The position emphasizes teamwork, scheduling support and ongoing training to improve OMNI metrics and associate development. Foreseeable shift-based schedule in-store.

Qualifications

• Age – 16 or older.
• Disability-related needs accommodated by law.

Responsibilities

• Providing excellent Customer Service by greeting customers and assisting with products and resolving issues.
• Directing and coordinating task completion per OMNI priorities from management.
• Assessing OMNI area presentation and noting deficiencies for action.
• Delegating, assisting and following up on daily OMNI activities.
• Supporting with scheduling as needed.
• Reviewing and acting on OMNI metrics (Presubs, FTPR, CSAT).
• Participating in training and development of OMNI Associates and providing feedback.
• Contributing to a safe, clean, hazard-free work environment per company policy.

Skills

Customer Service

Communication

Scheduling Support

Team Coordination

Job description

Walmart Canada in Dryden, Ontario is seeking an OMNI Associate to support leadership of the OMNI area and partner with the OMNI Assistant Manager to deliver high customer service while ensuring task completion. The role involves greeting customers, promoting products, coordinating tasks and contributing to safe store presentation.

The position emphasizes teamwork, scheduling support and ongoing training to improve OMNI metrics and associate development. Foreseeable shift-based schedule in-store.