(CAN) OMNI Lead Department Manager

Walmart Canada; Dryden; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Dryden, Ontario is seeking an OMNI Associate to support leadership of the OMNI area and partner with the OMNI Assistant Manager to deliver high customer service while ensuring task completion. The role involves greeting customers, promoting products, coordinating tasks and contributing to safe store presentation.

The position emphasizes teamwork, scheduling support and ongoing training to improve OMNI metrics and associate development. Foreseeable shift-based schedule in-store.

Qualifications

• Age – 16 or older.
• Disability-related needs accommodated by law.

Responsibilities

• Providing excellent Customer Service by greeting customers and assisting with products and resolving issues.
• Directing and coordinating task completion per OMNI priorities from management.
• Assessing OMNI area presentation and noting deficiencies for action.
• Delegating, assisting and following up on daily OMNI activities.
• Supporting with scheduling as needed.
• Reviewing and acting on OMNI metrics (Presubs, FTPR, CSAT).
• Participating in training and development of OMNI Associates and providing feedback.
• Contributing to a safe, clean, hazard-free work environment per company policy.

Skills

Customer Service

Communication

Scheduling Support

Team Coordination

Job description

Position Summary

To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.

What You'll Do

• Job Responsibility #1 Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Job Responsibility #2 Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Job Responsibility #3 Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Job Responsibility #4 Delegate, assist and follow up on completion of daily OMNI activities.
• Job Responsibility #5 Support with scheduling as needed.
• Job Responsibility #6 Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Job Responsibility #7 Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Job Responsibility #8 Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications

• Age – 16 or older

Preferred Qualifications

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

620 GOVERNMENT ST, DRYDEN, ON P8N 0A2, Canada

Important Note

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