Omni Department Lead - Customer Experience & Ops

Walmart Canada Corp; Prince Albert; Hybrid; CAD 19,000 - 28,000; Full time

Job summary

Walmart Canada Corp. is seeking an OMNI Department Manager in Prince Albert, SK to oversee customer service and support Online Grocery and Walmart.ca processes.

You will work with OMNI Associates to plan and execute tasks based on traffic patterns and workload, ensuring smooth daily operations and service quality. The role emphasizes leadership in a fast-paced retail environment, hands-on involvement with back-office tasks, and ongoing coordination with cross-functional teams to meet customer

Responsibilities

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

Job description

Walmart Canada Corp. is seeking an OMNI Department Manager in Prince Albert, SK to oversee customer service and support Online Grocery and Walmart.ca processes.

You will work with OMNI Associates to plan and execute tasks based on traffic patterns and workload, ensuring smooth daily operations and service quality. The role emphasizes leadership in a fast-paced retail environment, hands-on involvement with back-office tasks, and ongoing coordination with cross-functional teams to meet customer