OMNI Lead & Customer Experience Manager

Walmart Canada; Delta; On-site; CAD 24,000 - 35,000; Full time

Job summary

Walmart Canada in Tsawwassen, BC is seeking an OMNI leader to help drive area operations with the OMNI Assistant Manager and store leadership. The role emphasizes delivering outstanding customer service, guiding OMNI tasks, and ensuring a clean, safe, and well-presented area for shoppers.

Responsibilities include directing daily OMNI activities, scheduling support, and training OMNI Associates while tracking key metrics such as presubs, FTPR, and CSAT to identify improvement opportunities.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Delegate, assist and follow up on completion of daily OMNI activities.
• Support with scheduling as needed.
• Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

Job description

Walmart Canada in Tsawwassen, BC is seeking an OMNI leader to help drive area operations with the OMNI Assistant Manager and store leadership. The role emphasizes delivering outstanding customer service, guiding OMNI tasks, and ensuring a clean, safe, and well-presented area for shoppers.

Responsibilities include directing daily OMNI activities, scheduling support, and training OMNI Associates while tracking key metrics such as presubs, FTPR, and CSAT to identify improvement opportunities.