OMNI Department Lead — Customer Experience & Ops

Walmart Canada; Saskatoon; On-site; CAD 19,000 - 28,000; Full time

Job summary

Walmart Canada in Saskatoon seeks an OMNI Department Manager to support Online Grocery and Walmart.ca, contributing to customer service and team planning. You will train OMNI Associates, oversee back-office tasks, and coordinate workload by traffic patterns to meet customer needs.

The role emphasizes leadership, process execution, and meeting service standards. The minimum pay starts at 17.10 CAD per hour and the position is based at 1706 Preston Ave N, Saskatoon, SK.

Qualifications

• Age – 16 or older

Responsibilities

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

Skills

Customer service

Training & development

Team leadership

Workload planning

Communication

Job description

Walmart Canada in Saskatoon seeks an OMNI Department Manager to support Online Grocery and Walmart.ca, contributing to customer service and team planning. You will train OMNI Associates, oversee back-office tasks, and coordinate workload by traffic patterns to meet customer needs.

The role emphasizes leadership, process execution, and meeting service standards. The minimum pay starts at 17.10 CAD per hour and the position is based at 1706 Preston Ave N, Saskatoon, SK.