OMNI Department Manager

Walmart Canada Corp; Cranbrook; On-site; CAD 23,000 - 32,000; Full time

Job summary

The Walmart Canada Corp OMNI Department Manager in Cranbrook provides customer service to meet shopping needs and supports Online Grocery and Walmart.ca processes. You will work with a team to plan and execute duties based on workload and customer traffic patterns.

Responsibilities include training OMNI Associates, completing back-office setup, reviewing orders, checking emails for action items, daily picks, post-pick cleanup, and greeting customers while promoting products and services.

Responsibilities

• Participates in training and development of all OMNI Associates.
• Completes back-office setup: review of future grocery orders, daily pickup report, payment exceptions, and workload by commodity.
• Checks email and AMP+ for action items.
• Completes daily picks and post-pick activities, maintains e-commerce cleanliness, and prepares back-office for next day.
• Greets customers, promotes products and services, and assists with locating merchandise.

Job description

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

1. Participates in the training and development of all OMNI Associates.
2. Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
3. Check email and AMP+ for Action Items.
4. Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
5. Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $20.00.

Le taux horaire minimum pour ce poste débute à 20.00.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

2100 WILLOWBROOK DR, CRANBROOK, BC V1C 7H2, Canada

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