Omni Department Operations Lead

Walmart Canada; Central Ontario; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager in Ontario to lead customer service efforts for Online Grocery and Walmart.ca, coordinating with OMNI Associates and planning duties based on workload and traffic patterns.

The role emphasizes training, back-office, and frontline supervision, ensuring smooth daily operations and accurate order processing. The candidate will model professionalism and promote Walmart's products and services to shoppers.

Qualifications

• Age – 16 or older

Responsibilities

• Participates in the training and development of all OMNI Associates.
• Back Office Setup: review Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

Job description

Walmart Canada is seeking an OMNI Department Manager in Ontario to lead customer service efforts for Online Grocery and Walmart.ca, coordinating with OMNI Associates and planning duties based on workload and traffic patterns.

The role emphasizes training, back-office, and frontline supervision, ensuring smooth daily operations and accurate order processing. The candidate will model professionalism and promote Walmart's products and services to shoppers.