OMNI Department Lead: Customer Experience & Ops Strategy

Walmart Canada; Cranbrook; On-site; CAD 23,000 - 32,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager in Cranbrook, BC to support customer service and drive online grocery and Walmart.ca processes. You will work with OMNI Associates and the team to plan and execute duties based on workload and traffic.

Responsibilities include training OMNI Associates, coordinating back-office setup, reviewing daily orders, handling payment exceptions, and promoting products while greeting customers. This role operates on-site in Cranbrook.

Qualifications

• Minimum age 16 or older.

Responsibilities

• Participates in the training and development of all OMNI Associates.
• Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• Check email and AMP+ for Action Items.
• Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day.
• Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

Job description

Walmart Canada is seeking an OMNI Department Manager in Cranbrook, BC to support customer service and drive online grocery and Walmart.ca processes. You will work with OMNI Associates and the team to plan and execute duties based on workload and traffic.

Responsibilities include training OMNI Associates, coordinating back-office setup, reviewing daily orders, handling payment exceptions, and promoting products while greeting customers. This role operates on-site in Cranbrook.