OMNI Department Manager

Walmart Canada Corp; Central Ontario; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada Corp is seeking an OMNI Department Manager to support Online Grocery and Walmart.ca processes. The role focuses on providing excellent customer service, executing back-office tasks, and ensuring smooth daily operations in a busy omni-channel environment.

The position involves training associates, coordinating workload, and promoting products while maintaining high service standards for customers across the store and online channels.

Qualifications

• Minimum qualifications are not listed in the excerpt.

Responsibilities

• Participates in training and development of OMNI Associates.
• Completes Back Office Setup including review of daily reports and workload assignments.
• Checks email and AMP+ for action items.
• Completes daily picks and post-pick activities to maintain cleanliness and readiness of the Back Office.
• Greets customers, promotes products/services and assists with locating merchandise.

Skills

Customer service

Team leadership

Back-office operations

Job description

Position Summary...

The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What you'll do...

• 1. Participates in the training and development of all OMNI Associates.
• 2. Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
• 3. Check email and AMP+ for Action Items.
• 4. Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
• 5. Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.

The minimum rate of pay for this position starts from $19.35.

Le taux horaire minimum pour ce poste débute à 19.35.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

160 QUEENSWAY E, SIMCOE, ON N3Y 0A8, Canada

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R-2638429