Omni Department Lead — Customer Experience & Ops

Walmart Canada; Saskatoon; On-site; CAD 19,000 - 28,000; Full time

Job summary

Walmart Canada is seeking an OMNI Department Manager in Saskatoon to lead and support OMNI Associates in delivering exceptional customer service for online groceries and Walmart.ca. The role involves planning tasks based on workload and traffic, training staff, and ensuring accurate daily operations.

The position emphasizes hands-on leadership, customer engagement, and promoting Walmart services while maintaining store standards and efficiency.

Qualifications

• Experience in customer service or retail environment.
• Ability to train and develop associates.
• Ability to lead by example and promote products/services.

Responsibilities

• Participates in training and development of all OMNI Associates.
• Completes back office setup and daily order tasks, including workload planning.
• Checks email and AMP+ for action items.
• Completes daily picks and post-pick activities to keep stations clean and ready.
• Leads by greeting customers and promoting products/services.

Skills

Customer service

Training

Team leadership

Merchandise locating

Job description

Walmart Canada is seeking an OMNI Department Manager in Saskatoon to lead and support OMNI Associates in delivering exceptional customer service for online groceries and Walmart.ca. The role involves planning tasks based on workload and traffic, training staff, and ensuring accurate daily operations.

The position emphasizes hands-on leadership, customer engagement, and promoting Walmart services while maintaining store standards and efficiency.